Robert Galicia Email & Phone Number
Senior Director of Customer Experience and Quality @ ibex.digital
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Robert Galicia Location
- Prairie Village, KS, US
Robert Galicia Work
- Senior Director of Customer Experience and Quality @ (November 2020 - Present)
- Director of Customer Experience @ (December 2013 - Present)
- Senior Manager Process Analytics at Sprint @ (March 2009 - September 2013)
- Quality and Root Cause Analysis Manager @ (February 2000 - March 2009)
- Quality Manager @ (March 1997 - January 2000)
Robert Galicia Education
- Pittsburg State University 1996-1998
Robert Galicia Skills
- Telecommunications
- Wireless
- Call Center
- Workforce Management
- Vendor Management
- Customer Experience
- IVR
- CTI
- Matrix Management
- Business Case
- Customer Satisfaction
- Cross-functional Team Leadership
- Customer Retention
- Program Management
- System Deployment
- PMP
- PMO
- Process Improvement
- Business Process Improvement
- Technical Support
- Call Centers
- Time Management
- Management
- Cellular Communications
- Software Documentation
- Training
- Analysis
- Operations Management
- Product Management
- BPO
- Analytics
- Integration
- Testing
- Mobile Devices
- Outsourcing
- Leadership
- Quality Assurance
- Root Cause Analysis
- CSAT
- Business Process
- Contact Centers
- Project Management
- Call Center Development
- Avaya
- Access
- Leading Diverse Teams
- Service Delivery
- Inbound Marketing
- Microsoft Office
- Cross Functional Team Leadership
Robert Galicia Summary
- Robert Galicia, based in Prairie Village, KS, US, is currently a Senior Director of Customer Experience and Quality at IBEX. Robert Galicia brings experience from previous roles at IBEX | Global, Sprint Nextel, Sprint and T-Mobile. Robert Galicia holds a 1996 - 1998 Pittsburg State University. With a robust skill set that includes Telecommunications, Wireless, Call Center, Workforce Management, Vendor Management and more. Robert Galicia has 3 emails and 2 mobile phone numbers on RocketReach.
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Robert Galicia
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