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Robert Epps Location
Cincinnati, OH, US
Robert Epps Work
Founder and Principal Consultant @ Marz4Ventures LLC (May 2026 - Present)
Service Resolution Team and Traffic Supervisor and Product Specialist Supervisor @ Cornerstone Brands Inc. (December 2015 - May 2026)
Customer Service and Sales Supervisor @ Cornerstone Brands Inc. (January 2014 - March 2026)
Quality Assurace Auditor @ (October 2008 - May 2014)
Call Center Lead Dispatcher @ (October 2006 - October 2008)
Assistant Call Center Manager and Project Manager @ (January 2002 - October 2006)
Supervisor @ (January 2000 - November 2002)
Call Center Team Leader @ (January 1998 - January 2000)
Project Manager @ Clear Channel's Critical Mass Media (January 2001 - October 2006)
Concession Stand Manager @ Cincinnati Sportservice (April 1995 - December 1998)
Robert Epps Education
Cincinnati State Technical and Community College
Business Management
2011-2014
Robert A Taft High School
Diploma
1992-1996
University of Cincinnati
Robert Epps Skills
Access
Account Management
Advertising
Analytical Skills
Audit Reports
Auditing
Budgets
Business Development
Business Process Improvement
Call Center
Call Centers
Call Monitoring
Call Quality
Coaching
Collaborative Problem Solving
Communication
Complaint Management
Computer Literacy
Confidentiality
Conflict Management
Conflict Resolution
Contact Center Operations
Contact Centers
Continuous Improvement
Creative Problem Solving
Cross-functional Team Leadership
Customer Acquisition
Customer Communication
Customer Contact
Customer Engagement
Customer Experience
Customer Experience Management
Customer Interaction
Customer Loyalty
Customer Marketing
Customer Relationship Management (CRM)
Customer Requirements
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Customer-Focused Service
Data Analytics
Data Entry
Decision-Making
Direct Marketing
Easily Adaptable
Employee Relations
Employee Training
English
Escalations Management
HR Policies
Incident Management
Interpersonal Communication
Interpersonal Skills
Inventory Management
Leadership
Leadership Development
Management
Market Research
Marketing
Marketing Strategy
Mentoring
Microsoft Excel
Microsoft Office
Operations Management
People Management
Policies & Procedures
Problem Solving
Process Improvement
Project Management
Retail
Retail Sales
Sales
Sales Management
Sales and Marketing
Service-Level Agreements (SLA)
Social Media
Social Media Marketing
Soft Skills
Spreadsheets
Strategic Planning
Strategic Thinking
Supervisory Skills
Talent Acquisition
Talent Management
Team Building
Team Development
Team Leadership
Team Management
Teamwork
Time Management
Training
Transition Management
Work Ethic
Workflow Management
Written Communication
Written Correspondence
CATI
Channel
Overseeing
Training and Development
Windows
Complaints
Windows XP
Steel Detailing
Travel
Calls
Hiring
Supervisor
Linux
Dispatching
Detail Oriented
Conscientious
Business Services
Dispatchers
Reports
Inventory
Agent Development
Policy
Scheduling
Quality Control
Research
System Monitoring
Communication Training
Mediator
Analysis
Written
Diverse Groups
Springs
Auto
Producing
Aaa
Accountability
Applications
Incentives
Highly Motivated Self Starter
Quality Assurance
Ohio
Avaya Technologies
Project Planning
Project
Facilities Management
Unix
Media
Responsibility
Obtain
Tow
Start Ups
Forms
Microsoft Works
Changing Environment
Reviews
Windows Vista
Windows NT
Outlook
Microsoft Word
Agents
Interviews
Disputes
Quality Reviews
Filing
Sexual Harassment
Lotus
Databases
Robert Epps Summary
Robert Epps, based in Cincinnati, OH, US, is currently a Founder and Principal Consultant at Marz4Ventures LLC. Robert Epps brings experience from previous roles at Cornerstone Brands Inc. and AAA Allied Group. Robert Epps holds a 2011 - 2014 Business Management @ Cincinnati State Technical and Community College. With a robust skill set that includes Access, Account Management, Advertising, Analytical Skills, Audit Reports and more. Robert Epps has 1 emails and 2 mobile phone numbers on RocketReach.
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