Robert Dutcher Email & Phone Number
Manager
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Robert Dutcher Location
- Charlotte, NC, US
Robert Dutcher Work
- 2026 -now Manager @ Deloitte
- 2022 -2026 Senior Consultant @
- 2021 -2022 ServiceNow Product Owner @
- 2020 -2021 HR Transformation Manager @
- 2018 -2020 HR Technology Manager @
- 2017 -2018 HR Transformation Project Manager @
- 2014 -2017 Account Manager @
- 2012 -2014 Senior Team Manager - Reporting and Analytics @
- 2011 -2012 Senior Team Manager - Operations @
- 2009 -2011 Team Manager @
- 2008 -2009 Quality Assurance Analyst @
- 2007 -2008 Consultant @
Robert Dutcher Education
- Roberts Wesleyan College
Bachelor of Science, Organizational Management (Organizational Management)
2011-2013 - Liberty University
Sport Management (Sport Management)
2003-2007
Robert Dutcher Skills
- Workflow Design
- Enterprise Solution Design
- User Stories
- ServiceNow
- Scenario Testing
- Process Flow Diagrams
- HR Transformation
- HR Service Delivery
- Data-flow Diagrams
- Business Process
- Communication
- Workshop Facilitation
- Stakeholder Management
- Large System Implementations
- Stakeholder Engagement
- Contact Centers
- Offshore Management
- Workforce Planning
- Workforce Management
- Capacity Planning
- CRM
- Project Management
- Service Delivery
- BPO
- Outsourcing
- Call Centers
- Customer Experience
- Customer Satisfaction
- Management
- Performance Management
- Team Leadership
- Team Management
- Process Improvement
- Customer Service
- Training
- Leadership
- Customer Relationship Management (CRM)
- Business Process Improvement
- Vendor Management
- Genesys
- Portals
- Report Development
- Avaya CMS
- Siebel
- Microsoft Office
- Excel Dashboards
- CCA Supervisor
- Scheduling Management
- Call Reporting
- COPC
- IEX
- Avaya
- Call Center
- Customer Relationship Management Crm
- Human Resources
- Customer Relationship Management
Robert Dutcher Summary
- Robert Dutcher, based in Charlotte, NC, US, is currently a Manager at Deloitte. Robert Dutcher brings experience from previous roles at Deloitte, Wells Fargo, Capgemini and Sutherland. Robert Dutcher holds a 2011 - 2013 Bachelor of Science, Organizational Management in Organizational Management @ Roberts Wesleyan College. With a robust skill set that includes Workflow Design, Enterprise Solution Design, User Stories, ServiceNow, Scenario Testing and more. Robert Dutcher has 1 emails and 3 mobile phone numbers on RocketReach.
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