Robert Dobson Email & Phone Number
Director, Workforce Management @ Webster Bank
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Robert Dobson Location
- West Jordan, UT, US
Robert Dobson Work
- 2023 -now Director, Workforce Management @
- 2017 -2023 Global Head of Workforce Management @
- 2009 -2017 Director, Workforce Management @
- 2007 -2009 Director of Resource Planning @
- 2003 -2007 Resource Planning Manager @
- 1997 -2003 Accounting, Financial Analyst, Global Planning Coordinator @
- 1995 -1997 Reservation Sales, Priority Club Acct Rep, and GR Case Mgr @
- 1988 -2016 Staff Sergeant @ Utah Army National Guard
- 1989 -1997 Manager and Coin Dealer @ All About Coins
Robert Dobson Education
- University of Phoenix
MBA
2002-2004 - University of Utah
Bachelor
1989-1993 - Cottonwood High School
High School Diploma
1986-1989
Robert Dobson Skills
- Five9
- Verint Workforce Management
- Verint Workforce Optimization
- Genesys PureConnect
- Amazon Web Services (AWS)
- Genesys
- Calabrio
- Alvaria
- Reporting & Analysis
- Workforce Management
- Avaya Call Routing (BSR)
- Call Center
- Customer Experience
- Customer Satisfaction
- Forecasting
- Operations Management
- Performance Management
- Hospitality
- Team Leadership
- Vendor Management
- Team Building
- Budgets
- Outsourcing
- Contact Centers
- Revenue Analysis
- Strategic Planning
- Customer Service
- Process Improvement
- Coaching
- Management
- Leadership
- Avaya
- Call Centers
- Business Analysis
- Cross-functional Team Leadership
- Project Planning
- Analytics
- Strategy
- Training
- Change Management
- Hospitality Industry
- Business Process Improvement
- Budgeting
- Cross Functional Team Leadership
- Avaya Call Routing Bsr
- Avaya Call Routing
Robert Dobson Summary
- Robert Dobson, based in West Jordan, UT, US, is currently a Director, Workforce Management at Webster Bank. Robert Dobson brings experience from previous roles at StubHub and InterContinental Hotels Group (IHG®). Robert Dobson holds a 2002 - 2004 MBA @ University of Phoenix. With a robust skill set that includes Five9, Verint Workforce Management, Verint Workforce Optimization, Genesys PureConnect, Amazon Web Services (AWS) and more. Robert Dobson has 2 emails and 1 mobile phone numbers on RocketReach.
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