Robert Dobson Email & Phone Number
Director, Workforce Management @ Webster Bank
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Robert Dobson Location
- West Jordan, UT, US
Robert Dobson Work
- Director, Workforce Management @ (March 2023 - Present)
- Global Head of Workforce Management @ (December 2017 - February 2023)
- Director, Workforce Management @ (April 2009 - December 2017)
- Director of Resource Planning @ (October 2007 - April 2009)
- Resource Planning Manager @ (April 2003 - October 2007)
- Accounting, Financial Analyst, Global Planning Coordinator @ (October 1997 - April 2003)
- Reservation Sales, Priority Club Acct Rep, and GR Case Mgr @ (January 1995 - October 1997)
- Manager and Coin Dealer @ All About Coins (January 1989 - December 1997)
- Staff Sergeant @ Utah Army National Guard (January 1988 - September 2016)
Robert Dobson Education
- University of Phoenix
MBA (Business)
2002-2004 - University of Utah
Bachelor (Music)
1989-1993 - Cottonwood High School
High School Diploma
1986-1989
Robert Dobson Skills
- Five9
- Verint Workforce Management
- Verint Workforce Optimization
- Genesys PureConnect
- Amazon Web Services (AWS)
- Genesys
- Calabrio
- Alvaria
- Reporting & Analysis
- Workforce Management
- Avaya Call Routing (BSR)
- Call Center
- Customer Experience
- Customer Satisfaction
- Forecasting
- Operations Management
- Performance Management
- Hospitality
- Team Leadership
- Vendor Management
- Team Building
- Budgets
- Outsourcing
- Contact Centers
- Revenue Analysis
- Strategic Planning
- Customer Service
- Process Improvement
- Coaching
- Management
- Leadership
- Avaya
- Call Centers
- Business Analysis
- Cross-functional Team Leadership
- Project Planning
- Analytics
- Strategy
- Training
- Change Management
- Hospitality Industry
- Business Process Improvement
- Budgeting
- Cross Functional Team Leadership
- Avaya Call Routing Bsr
- Avaya Call Routing
Robert Dobson Summary
- Robert Dobson, based in West Jordan, UT, US, is currently a Director, Workforce Management at Webster Bank. Robert Dobson brings experience from previous roles at StubHub, InterContinental Hotels Group (IHG®), IHG and InterContinental Hotels Group. Robert Dobson holds a 2002 - 2004 MBA in Business @ University of Phoenix. With a robust skill set that includes Five9, Verint Workforce Management, Verint Workforce Optimization, Genesys PureConnect, Amazon Web Services (AWS) and more. Robert Dobson has 1 emails and 1 mobile phone numbers on RocketReach.
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