2026 -now Director Labor Planning and Workforce Management @
2021 -2026 Director of Workforce Strategy and Customer Insights @
2020 -2021 Director of WFM Implementation Services @
2016 -2020 Director of Customer Experience and Store Scheduling @
2013 -2016 Director of Store Scheduling @
2010 -2013 Manager Scheduling and Staffing @
2003 -2010 Director of Operations @
Robert Cohen Education
The George Washington University
BA (Sociology)
1988-1992
Robert Cohen Skills
Retail
Management
Workforce Management
Forecasting
Business Process
Operations Management
Change Management
Strategic Planning
Business Analysis
Business Intelligence
Requirements Gathering
Business Strategy
Enterprise Software
Leadership
Team Leadership
Engineered Labor Standards
Contact Centers
Employee Training
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Driving Results
Strategy
Analytics
Process Improvement
Business Process Improvement
Project Management
Cross Functional Team Building
Team Building
Business Development
Customer Service
Call Center Administration
Microsoft Office
Robert Cohen Summary
Robert Cohen, based in Philadelphia, PA, US, is currently a Director Labor Planning and Workforce Management at Inovium. Robert Cohen brings experience from previous roles at Insomnia Cookies, Inovium and Burlington Stores, Inc.. Robert Cohen holds a 1988 - 1992 BA in Sociology @ The George Washington University. With a robust skill set that includes Retail, Management, Workforce Management, Forecasting, Business Process and more. Robert Cohen has 3 emails and 1 mobile phone numbers on RocketReach.
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