Senior Operations Process Analyst – Change and Problem (EMEA) @ (October 2009 - September 2011)
EMEA Change Analyst @ (August 2007 - October 2009)
Robert Carleton Education
Solent University
BA Hons (Business Studies)
1997-2001
Robert Carleton Skills
Agile Methodologies
Attention to Detail
Business Process Improvement
Business Transformation
Change Management
Client Relations
Communication
Cost Management
Customer Experience
Data Center
Disaster Recovery
IT Infrastructure Management
IT Management
IT Operations
IT Outsourcing
IT Service Delivery
IT Service Management
IT Strategy
ITIL
ITIL Process Implementation
Incident Management
Influencing Others
Internet Services
Interpersonal Communication
Interpersonal Skills
Leadership
Operational Risk Management
Operations Management
Outsourcing
PRINCE2
Policies & Procedures
Problem Solving
Project Delivery
Project Management
Regulatory Compliance
Report Writing
Reporting & Analysis
Risk Management
Scenario Analysis
Service Delivery
Service Improvement
Service Management
Service-Level Agreements (SLA)
Skill Development
Sla
Stakeholder Management
Team Leadership
Team Management
Telecommunications
Vendor Management
service im
Business Analysis
Process Improvement
Strategic Planning
Marketing
Robert Carleton Summary
Robert Carleton, based in London, GB, is currently a Service Performance Manager at Transport for London. Robert Carleton brings experience from previous roles at LSEG (London Stock Exchange Group) and Refinitiv. Robert Carleton holds a 1997 - 2001 BA Hons in Business Studies @ Solent University. With a robust skill set that includes Agile Methodologies, Attention to Detail, Business Process Improvement, Business Transformation, Change Management and more. Robert Carleton has 2 emails on RocketReach.
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