Robert Bird Email & Phone Number
Vice President, Retention and Engagement @ Netspend
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Robert Bird Location
- Hutto, TX, US
Robert Bird Work
- Vice President, Retention and Engagement @ (May 2026 - Present)
- Vice President Digital Services @ (March 2023 - May 2026)
- Sr. Director, Services Technology @ (August 2020 - May 2026)
- Director, Digital Self Services @ (April 2017 - August 2020)
- CE Analytics Manager @ (May 2014 - September 2014)
- Senior Program Manager - IVR Services @ (January 2014 - April 2017)
- Call Center Quality Manager @ (July 2012 - May 2014)
- Vice President, Digital Services @ (February 2023 - May 2026)
- Strategic Consultant @ (July 2011 - June 2012)
- National Quality Team manager @ (April 2010 - July 2011)
- Tracking Team Manager @ (February 2008 - April 2010)
Robert Bird Education
- Temple College
Associate of Arts (Fine/Studio Arts, General)
Robert Bird Skills
- Key Metrics
- Pivot Tables
- Global Customer Service
- Customer-Focused Service
- Customer Support
- Consolidated Reporting
- Operational Efficiency
- Business Reviews
- Service Delivery
- Business Leadership
- Operations
- Financial Literacy
- Customer Success
- IVA
- Workforce Management
- ACD
- Contact Center Technology
- Product Strategies
- Agile & Waterfall Methodologies
- Digital Trends
- Change Impact Analysis
- Speech Recognition
- Speech Analytics
- Identifying Issues
- Subject Matter Experts
- Account Resolution
- Presentations
- 3rd Party Integrations
- Resource Allocation
- Project Plans
- Operational Excellence
- Strategic Initiatives
- Problem Solving
- Communication
- Service-Level Agreements (SLA)
- Key Performance Indicators
- Optimising
- Product Requirements
- Call Centers
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Vendor Management
- Performance Management
- Operations Management
- Program Management
- Call Center
- Project Management
- Business Process Improvement
- Change Management
- Forecasting
- Analysis
- Retail
- Strategy
- Customer Relationship Management (CRM)
- PowerPoint
- Microsoft Word
- Microsoft Office
- Excel
- Word
- Outlook
- Microsoft Excel
- Management
- Team Leadership
- Customer Service
- Cross-functional Team Leadership
- Team Building
- Training
- Leadership
- Microsoft PowerPoint
Robert Bird Summary
- Robert Bird, based in Hutto, TX, US, is currently a Vice President, Retention and Engagement at Netspend. Robert Bird brings experience from previous roles at Netspend and NetSpend. Robert Bird holds a Associate of Arts in Fine/Studio Arts, General @ Temple College. With a robust skill set that includes Key Metrics, Pivot Tables, Global Customer Service, Customer-Focused Service, Customer Support and more. Robert Bird has 5 emails and 5 mobile phone numbers on RocketReach.
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