Robert Bird Email & Phone Number
Vice President, Retention and Engagement @ Netspend
5 free lookup(s).
Robert Bird Location
- Hutto, TX, US
Robert Bird Work
- 2026 -now Vice President, Retention and Engagement @
- 2023 -2026 Vice President Digital Services @
- 2020 -2026 Sr. Director, Services Technology @
- 2017 -2020 Director, Digital Self Services @
- 2014 -2017 Senior Program Manager - IVR Services @
- 2014 -2014 CE Analytics Manager @
- 2012 -2014 Call Center Quality Manager @
- 2023 -2026 Vice President, Digital Services @
- 2011 -2012 Strategic Consultant @
- 2010 -2011 National Quality Team manager @
- 2008 -2010 Tracking Team Manager @
Robert Bird Education
- Temple College 2004-2006
- Austin Community College 2003-2004
- Stony Point High School 1999-2003
Robert Bird Skills
- Key Metrics
- Pivot Tables
- Global Customer Service
- Customer-Focused Service
- Customer Support
- Consolidated Reporting
- Operational Efficiency
- Business Reviews
- Service Delivery
- Business Leadership
- Operations
- Financial Literacy
- Customer Success
- IVA
- Workforce Management
- ACD
- Contact Center Technology
- Product Strategies
- Agile & Waterfall Methodologies
- Digital Trends
- Change Impact Analysis
- Speech Recognition
- Speech Analytics
- Identifying Issues
- Subject Matter Experts
- Account Resolution
- Presentations
- 3rd Party Integrations
- Resource Allocation
- Project Plans
- Operational Excellence
- Strategic Initiatives
- Problem Solving
- Communication
- Service-Level Agreements (SLA)
- Key Performance Indicators
- Optimising
- Product Requirements
- Call Centers
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Vendor Management
- Performance Management
- Operations Management
- Program Management
- Call Center
- Project Management
- Business Process Improvement
- Change Management
- Forecasting
- Analysis
- Retail
- Strategy
- Customer Relationship Management (CRM)
- PowerPoint
- Microsoft Word
- Microsoft Office
- Excel
- Word
- Outlook
- Microsoft Excel
- Management
- Team Leadership
- Customer Service
- Cross-functional Team Leadership
- Team Building
- Training
- Leadership
- Microsoft PowerPoint
Robert Bird Summary
- Robert Bird, based in Hutto, TX, US, is currently a Vice President, Retention and Engagement at Netspend. Robert Bird brings experience from previous roles at Netspend. Robert Bird holds a 2004 - 2006 Temple College. With a robust skill set that includes Key Metrics, Pivot Tables, Global Customer Service, Customer-Focused Service, Customer Support and more. Robert Bird has 2 emails and 3 mobile phone numbers on RocketReach.
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James Naughton
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Wendy King
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