Robert Bird Location
- Hutto, TX, US
Robert Bird Work
- 2023 - now Vice President, Digital Services @
- 2023 - now Vice President Digital Services @
- 2020 - now Sr. Director, Services Technology @
- 2017 - 2020 Director, Digital Self Services @
- now Senior Program Manager - IVR Services @
- 2014 - 2014 CE Analytics Manager @
- 2012 - 2014 Call Center Quality Manager @
- 2011 - 2012 Strategic Consultant @
- 2010 - 2011 National Quality Team manager @
- 2008 - 2010 Tracking Team Manager @
Robert Bird Education
- Temple College 2004 - 2006
- Austin Community College 2003 - 2004
- Stony Point High School 1999 - 2003
Robert Bird Skills
- Key Metrics
- Pivot Tables
- Global Customer Service
- Customer-Focused Service
- Customer Support
- Consolidated Reporting
- Operational Efficiency
- Business Reviews
- Service Delivery
- Business Leadership
- Operations
- Financial Literacy
- Customer Success
- IVA
- Workforce Management
- ACD
- Contact Center Technology
- Product Strategies
- Agile & Waterfall Methodologies
- Digital Trends
- Change Impact Analysis
- Speech Recognition
- Speech Analytics
- Identifying Issues
- Subject Matter Experts
- Account Resolution
- Presentations
- 3rd Party Integrations
- Resource Allocation
- Project Plans
- Operational Excellence
- Strategic Initiatives
- Problem Solving
- Communication
- Service-Level Agreements (SLA)
- Key Performance Indicators
- Optimising
- Product Requirements
- Call Centers
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Vendor Management
- Performance Management
- Operations Management
- Program Management
- Call Center
- Project Management
- Business Process Improvement
- Change Management
- Forecasting
- Analysis
- Retail
- Strategy
- Customer Relationship Management (CRM)
- PowerPoint
- Microsoft Word
- Microsoft Office
- Excel
- Word
- Outlook
- Microsoft Excel
- Management
- Team Leadership
- Customer Service
- Cross-functional Team Leadership
- Team Building
- Training
- Leadership
- Microsoft PowerPoint
Robert Bird Summary
- Robert Bird, based in Hutto, TX, US, is currently a Vice President, Digital Services at Ouro. Robert Bird brings experience from previous roles at Netspend. Robert Bird holds a 2004 - 2006 Temple College. With a robust skill set that includes Key Metrics, Pivot Tables, Global Customer Service, Customer-Focused Service, Customer Support and more. Robert Bird has 3 emails and 3 mobile phone numbers on RocketReach.
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Top Ouro Employees
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United States
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Kuki Bastos
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Daniel James
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