Robert Alcala Email & Phone Number
Director Of Operations @ The Toll Roads
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Robert Alcala Location
- Rancho Cucamonga, CA, US
Robert Alcala Work
- 2019 -now Director Of Operations @
- 2017 -2019 Director, Treasury Operations Center @
- 2015 -2017 Director-West Coast Operations @
- 2012 -2015 Business Intelligence Workforce Manager @
- 2011 -2012 Workforce Planning Manager @
- 2007 -2010 Manager, Content Review @
- 2004 -2007 Scheduling Manager @
- 1997 -2004 Resource Manager @ Adelphia Communications
Robert Alcala Education
- University of Redlands
Master of Business Administration (MBA) (Finance)
2004-2006 - California State University-Fullerton
Bachelor's degree (Business/Corporate Communications)
1997-1999
Robert Alcala Skills
- Strategic Planning
- Scheduling Management
- CRM
- Forecasting
- Financial Reporting
- Financial Forecasting
- Virtualization
- DCR
- Contact Centers
- Staffing Models
- Oracle
- Tableau
- Microsoft Excel
- Pivot Tables
- Call Routing
- COGS
- IEX Total View
- Analysis
- Capacity Planning
- Database Administration
- Leadership
- Team Building
- Social Media
- Avaya
- Workforce Planning
- Vendor Management
- Finance
- Process Improvement
- Avaya IP Telephony
- Strategy
- Performance Management
- Customer Service
- Business Intelligence
- Management
- Project Management
- Call Centers
- Avaya Communication Manager
- ODBC
Robert Alcala Summary
- Robert Alcala, based in Rancho Cucamonga, CA, US, is currently a Director Of Operations at TTEC/The Toll Roads. Robert Alcala brings experience from previous roles at AARP, Ansafone Contact Centers, Cisco and ADP. Robert Alcala holds a 2004 - 2006 Master of Business Administration (MBA) in Finance @ University of Redlands. With a robust skill set that includes Strategic Planning, Scheduling Management, CRM, Forecasting, Financial Reporting and more. Robert Alcala has 4 emails and 5 mobile phone numbers on RocketReach.
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Top The Toll Roads Employees
Robert Alcala
Director Of Operations
Rancho Cucamonga, CA, US
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