2023 -
2024 Managing Director - Head of Compliance Operations - KYC @
2022 -
2023 Managing Director @
2013 -
2022 Executive Director - Business Operations Director @
2011 -
2013 Functional Site Lead - Elite Servicing @
2002 -
2011 Claim Manager @
1999 -
2002 Manager @
1999 -
2002 Manager @
1995 -
1999 Manager @ Pagemart
1995 -
1999 Manager @ Weblink Wireless
Robert Perales Education
The University of Texas at Austin
(Math)
1991
-
1993
University of the Incarnate Word
Robert Perales Skills
Business Control
Process Design
Risk Management Framework
Business Planning
Human Resource Development
Executive Visibility
Director level
Business Understanding
Unbiased
Business Initiatives
Audit Reports
Public Relations
Process Mapping
Internal Audits
Identifying Issues
Stakeholder Management
Stakeholder Engagement
Financial Systems
Documentation
Technical Documentation
Project Plans
Editing
Procedural
Regulatory Examinations
Business Risk
Object-Relational Mapping (ORM)
Risk Measurement
Issue Identification
Executive-level Communication
Control Design
Consumer Products
Contractual
Industry standards
Service-Level Agreements (SLA)
Operations
Resource Allocation
Performance Metrics
Contractual Obligations
Client Relations
Training
Research Skills
Policies & Procedures
Anti-Money Laundering
Compliance Training
Operational Risk Management
People Development
Diversity & Inclusion
Strategic Partnerships
Call Center
Team Leadership
Financial Risk
Workforce Management
Insurance
Team Building
Vendor Management
Customer Satisfaction
Operations Management
Relationship Management
Six Sigma
Outsourcing Management
Financial Services
Change Management
Management
Cross-functional Team Leadership
Process Improvement
Property & Casualty Insurance
Business Strategy
Business Analysis
Process Engineering
Process Management
Outsourcing
Analytics
Project Management
Leadership
Underwriting
Customer Retention
SDLC
Call Centers
Project Portfolio Management
Credit Cards
Telecommunications
Performance Management
Customer Service
Customer Experience
Business Process Improvement
Data Analysis
BPO
Leadership Development
Operational Excellence
Coaching
Strategic Planning
Program Management
Risk Management
P&L Management
Banking
Credit
Executive Management
Analysis
Cross Functional Team Leadership
Property and Casualty Insurance
Robert Perales Summary
Robert Perales, based in San Antonio, TX, US, is currently a North American Head of Client Service, Commerical Banking at Citi. Robert Perales brings experience from previous roles at Backd Business Funding, Fortress Consulting & Advisory LLC and JPMorgan Chase & Co.. Robert Perales holds a 1991 - 1993 The University of Texas at Austin. With a robust skill set that includes Business Control, Process Design, Risk Management Framework, Business Planning, Human Resource Development and more. Robert Perales has 5 emails and 1 mobile phone numbers on RocketReach.
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