Rob Verbunt Email
EVP Strategic Account Management - Global @ TP
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Rob Verbunt Location
- Bad Oeynhausen, NRW, DE
Rob Verbunt Work
- EVP Strategic Account Management - Global @ (March 2018 - Present)
- Strategic Account Manager EMEA @ (January 2014 - March 2018)
- Senior Client Service Delivery Manager EMEA @ (January 2013 - December 2013)
- Manager Operational Consistency EMEA @ (October 2011 - December 2012)
- Client Service Delivery Manager EMEA @ (March 2010 - September 2011)
- Service Delivery Lead EMEA @ (March 2008 - February 2010)
- Various roles - Advisor, Trainer, Mentor, 2nd Level, Supervisor @ (November 2003 - February 2008)
Rob Verbunt Education
- COPC
(Registered Coordinator for CSP - 2000 Standards release 5.0)
2010-2012 - Technical University Eindhoven
Master (Industrial Engineering and Management Science)
1998-2003
Rob Verbunt Skills
- BPO
- Service Delivery
- Customer Satisfaction
- Contact Centers
- Workforce Management
- Outsourcing
- COPC
- Call Center
- Customer Experience
- Business Analysis
- CRM
- Change Management
- Team Leadership
- Operations Management
- Call Centers
- Business Process
- Quality Assurance
- Incident Management
- Leadership
- Management
- ITIL
- Technical Support
- Process Improvement
- Account Management
- Team Management
- IT Service Management
- Offshoring
- Vendor Management
- Call Center Development
- Business Process Improvement
- Troubleshooting
- Process Management
- Operational Excellence
- Performance Management
- Contact Center Management
- Outsourcing Management
- Contact Center Operations
- Avaya
- IEX
- Service Management
- Telemarketing
- Service Desk
- Sales
- Business Process Outsourcing Bpo
- Marketing
- Business Development
- Training
- Business Process Outsourcing
Rob Verbunt Summary
- Rob Verbunt, based in Bad Oeynhausen, NRW, DE, is currently a EVP Strategic Account Management - Global at TP. Rob Verbunt brings experience from previous roles at TP. Rob Verbunt holds a 2010 - 2012 COPC. With a robust skill set that includes BPO, Service Delivery, Customer Satisfaction, Contact Centers, Workforce Management and more. Rob Verbunt has 1 emails on RocketReach.
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