Rob Thornhill Email
Function Lead - Performance and Business Management inc Quality Assurance and Risk @ NatWest Group
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Rob Thornhill Location
- Manchester, England, GB
Rob Thornhill Work
- 2021 -now Function Lead - Performance and Business Management inc Quality Assurance and Risk @
- 2017 -2021 Remediation Quality Function, Lead Manager @
- 2015 -2021 Risk Manager, Conduct and Regulatory Affairs @
- 2015 -2015 Senior Business Support Manager @
- 2017 -2021 Coach Mentor @
- 2011 -2015 Operations Manager, Telephony @ RBS, Risk & Remediation Operations (PPI)
- 2005 -2011 Deputy Customer Services Manager, RBS @ RBS/NatWest
- 2004 -2005 Service Delivery Manager @
- 1999 -2004 Retail Branch Manager @
- 1997 -1999 General Insurance Sales Manager @
Rob Thornhill Education
- Deakin University
Player Centred Coaching - Future Learn (Coaching)
2018-2018 - University of Birmingham
(FA Youth Football Coaching : Developing Creative Footballers)
2016-2017 - Chartered Institute of Bankers
Banking Certificate Cert CIB
1988-1992 - Sale Moor Secondary 1984-1988
- FA
Uefa B Licence in Coaching Football (Football)
- University of Warwick - Warwick Business School
Rob Thornhill Skills
- Banking
- Retail Banking
- Change Management
- Process Improvement
- Call Center
- Outsourcing
- Service Delivery
- Stakeholder Management
- Risk Management
- Customer Experience
- Credit
- Operations Management
- People Development
- Leadership
- Lean Manufacturing
- Customer Satisfaction
- Customer Service
- Customer Insight
- Performance Management
- Coaching
- Social Media
- Management
- Training
- Call Centers
- Quality Control
- Financial Services
- Analysis
- Business Process Improvement
- Relationship Management
- Business Transformation
- Project Delivery
- Operational Risk
- Operational Risk Management
- Team Management
- Governance
- Business Analysis
- Project Management
- Finance
- Football
- Grassroots
- Charter
Rob Thornhill Summary
- Rob Thornhill, based in Manchester, England, GB, is currently a Function Lead - Performance and Business Management inc Quality Assurance and Risk at NatWest Group. Rob Thornhill brings experience from previous roles at RBS, Royal Bank of Scotland and The Football Association. Rob Thornhill holds a 2018 - 2018 Player Centred Coaching - Future Learn in Coaching @ Deakin University. With a robust skill set that includes Banking, Retail Banking, Change Management, Process Improvement, Call Center and more. Rob Thornhill has 1 emails on RocketReach.
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