Rob Sutton Email & Phone Number
Head of Monitoring and Partner Services
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Rob Sutton Location
- New Jersey, United States
Rob Sutton Work
- Head of Monitoring and Partner Services @ Affiliated Monitoring (November 2022 - Present)
- Senior Vice President, Customer Care and Success @ (July 2021 - November 2022)
- Head of Contact Center Operations @ (March 2019 - June 2021)
- Senior Vice President, Customer Care @ (May 2016 - January 2019)
- Vice President - Global Customer Care @ (June 2009 - May 2016)
- AVP, Global Contact Center Operations and Systems @ (November 2005 - June 2009)
- Director - B2B Customer Care @ (December 2004 - November 2005)
- Director - Mobile Media Services Division @ (January 2002 - December 2004)
- Senior Manager - Planning and Operations @ (May 2000 - December 2002)
- Senior Manager - Operations @ (March 1997 - April 2000)
- Project Manager and Analyst - CIO organization @ (February 1993 - February 1997)
Rob Sutton Education
- The College of New Jersey
BS (Management Information Systems)
1992-2001 - Rutgers University
MBA (Marketing)
2001
Rob Sutton Skills
- Call Center
- Business Process Re-engineering
- Program Management
- Business Intelligence
- Contract Negotiation
- Financial Analysis
- Customer Experience
- Operations Management
- CRM
- Business Strategy
- Leadership
- Financial Services
- Call Centers
- Customer Retention
- Large Scale Change Management
- Management
- Outsourcing
- Process Improvement
- Strategy
- B2B
- BPO
- Budgets
- Business Analysis
- Business Development
- Business Process Improvement
- Cross-functional Team Leadership
- Customer Service
- Enterprise Software
- Executive Management
- Product Management
- Professional Services
- Business Relationship Management
- Start-ups
- Strategic Partnerships
- Team Management
- Telecommunications
- Vendor Management
- Project Management
- Wireless
- Contact Centers
- Customer Relationship Management (CRM)
- Wireless Technologies
- Business to Business B2b
- Start Ups
- Customer Relationship Management Crm
- Business Process Re Engineering
- Microsoft Excel
- Cross Functional Team Leadership
- Microsoft Office
- Research
- Team Building
- Account Management
- Software As A Service Saas
- Team Leadership
- Strategic Planning
- Voice Over Ip Voip
- Integration
- Customer Relationship Management
- Business to Business
- Voice Over Ip
- Software as a Service
Rob Sutton Summary
- Rob Sutton, based in New Jersey, United States, is currently a Head of Monitoring and Partner Services at Affiliated Monitoring. Rob Sutton brings experience from previous roles at Therapy Brands, Affiliated Monitoring and Vonage. Rob Sutton holds a 1992 - 2001 BS in Management Information Systems @ The College of New Jersey. With a robust skill set that includes Call Center, Business Process Re-engineering, Program Management, Business Intelligence, Contract Negotiation and more. Rob Sutton has 1 emails and 2 mobile phone numbers on RocketReach.
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