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Rob Stuart-Jack Location
London, GB
Rob Stuart-Jack Work
2026 -now Project Director, ‘Lothlorien’ @
2026 -now Songwriter and Music Production and Digital content creation and blogger @
2024 -2025 Global Head of Account Operations @
2022 -2024 Director, Global International Customer Operations, Account and Channel Services, Global Operations @
2021 -2022 Group Head of Cross Border and Business Outcome Lead International Value Stream @
2021 -2021 Global Head of International and Cross Border (interim) @
2019 -2025 Guest Lecturer @
2023 -2025 Chair, Global Operations D and I culture committee @ HSBC Group
2017 -2021 Global Head of Cross Border @ Group Wealth & Personal Banking, HSBC Group
2020 -2021 Business Outcome Lead (Agile) International Customer Experience, WPB @ HSBC Group
2014 -2018 Head of International and Cross Border, Retail Banking and Wealth Management @ HSBC Bank plc
2013 -2014 Head of Retail Banking Proposition Development @
2012 -2013 Head of Personal Banking Propositions, Customer Value Management @
2010 -2012 Head of Insight and Customer Strategy @ HSBC Bank plc
2009 -2010 Head, International and Future Value Segments, Customer Propositions @ HSBC Bank plc
2006 -2008 Head, Money Segment @ HSBC Bank plc
2002 -2005 Senior Banking Product and Proposition Manager @ HSBC Bank plc
Rob Stuart-Jack Education
Kingston University
Chartered Institute of Bankers exams (Financial Services)
1990-1992
Kingston College
BTEC in Business & Finance (Business Studies)
1987-1989
Thamesmead, Shepperton, Surrey 1985
Rob Stuart-Jack Skills
Segmentation
Programme Management
Customer Value Management
Insight Generation
Innovation
Social Media
Corporate Social Responsibility
Digital Strategy
Mobile Strategy
Market Research
Consumer Insights
Market Insight
Project Planning
International Project Management
Creative Thinking
Product Development
Product Management
Team Leadership
Strategic Marketing
Mentoring
Strategic Planning Facilitation
Development Of Teams
Customer Insight
Customer Value
Idea Generation
P&L Ownership
Marketing Strategy
Program Management
Proposition Design
Proposition Development
Product Design
Strategic Planning
Team Building
Management
Leadership
Customer Experience
Banking
Retail Banking
CRM
Stakeholder Management
Change Management
Customer Retention
Analytics
Customer Acquisition
Credit Cards
Customer Satisfaction
Business Strategy
Portfolio Management
Business Transformation
Wealth Management
Rob Stuart-Jack Summary
Rob Stuart-Jack, based in London, GB, is currently a Project Director, ‘Lothlorien’ at Independent. Rob Stuart-Jack brings experience from previous roles at Independent and HSBC. Rob Stuart-Jack holds a 1990 - 1992 Chartered Institute of Bankers exams in Financial Services @ Kingston University. With a robust skill set that includes Segmentation, Programme Management, Customer Value Management, Insight Generation, Innovation and more. Rob Stuart-Jack has 4 emails and 1 mobile phone numbers on RocketReach.
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