2023 -
2024 VP EMEA Customer and Partner Success @
2021 -
2023 EMEA and LATAM Director- Partner Industry Evangelists @
2018 -
2021 EMEA and LATAM Director- Clouds and Industries Partner Alliances @
2016 -
2018 EMEA Director- Sales and Service Cloud Alliances @
2012 -
2016 Principal Solution Engineer- Service Cloud Specialist @
2006 -
2012 Senior Principal Consultant @
2004 -
2005 National Leader Customer Operations @
2001 -
2003 Senior Business Analyst @
2000 -
2001 Call Center Practice Senior Consultant @
1999 -
2000 Vice President of Customer Service @
1997 -
1998 Director of Workforce Administration @
1996 -
1998 Workforce Planning, Reporting and Labor Relations @
1993 -
1995 Performance Engineering Analyst @
1989 -
1995 Whitewater Raft Guide @ North American River Runners
Rob Roop Education
University of Miami 2002
-
2003
Radford University 1990
-
1993
Rob Roop Skills
Solution Selling
Strategic Partnerships
Partner Relationship Management
Sales
Call Centers
CRM
Management
Process Improvement
Project Management
Workforce Management
Customer Service
Leadership
SaaS
Customer Experience
Strategy
Business Development
Business Analysis
Cross-functional Team Leadership
Customer Satisfaction
Project Planning
Cloud Computing
Consulting
Performance Management
Business Process
Telecommunications
Budgets
Customer Relationship Management (CRM)
Strategic Planning
Management Consulting
Forecasting
Customer Retention
Software as a Service (SaaS)
Quality Assurance
Business Process Improvement
Call Center
Analytics
Program Management
Salesforce.com
Outsourcing
Integration
Business Analytics
Analysis
SDLC
Workforce Administration
Performance Analysis
Planning
Budgeting
Scheduling
Spanish
PCI DSS
HIPAA
FISMA
Salesforce.com Administration
Salesforce.com Development
Call Recording
Staff Mentoring
Call Center Development
Public Speaking
Cloud
Software as a Service Saas
Cross Functional Team Leadership
Microsoft Office
Call Routing
Software as a Service
Rob Roop Summary
Rob Roop, based in Freiburg, BW, DE, is currently a EMEA Salesforce Alliance Driver at PwC. Rob Roop brings experience from previous roles at 1440 and Salesforce. Rob Roop holds a 2002 - 2003 University of Miami. With a robust skill set that includes Solution Selling, Strategic Partnerships, Partner Relationship Management, Sales, Call Centers and more. Rob Roop has 6 emails and 1 mobile phone numbers on RocketReach.
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