Rob Orsini Email & Phone Number
Regional Head Contact Center Technologies, North America @ HSBC
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Rob Orsini Location
- Buffalo, NY, US
Rob Orsini Work
- Regional Head Contact Center Technologies, North America @ (July 2014 - Present)
- Sr. Manager Contact Center Technologies @ (June 1995 - Present)
Rob Orsini Education
- University at Buffalo
BS (Economics & Finance)
1990-1994
Rob Orsini Skills
- Banking
- IVR
- Credit Risk
- Portfolio Management
- CTI
- Call Center
- Intelligent Call Routing
- Call Recording
- Workforce Management
- Workforce Planning
- Operating Budgets
- Department Budgeting
- Budget Monitoring
- Contingency Planning
- Strategic Planning
- Project Management
- Call Flow Design
- Process Improvement
- Infrastructure Optimization
- Call Center Architecture
- Disaster Recovery
- Call Centers
- Change Management
- Microsoft Office
- Sales Management
- Training
Rob Orsini Summary
- Rob Orsini, based in Buffalo, NY, US, is currently a Regional Head Contact Center Technologies, North America at HSBC. Rob Orsini brings experience from previous roles at HSBC. Rob Orsini holds a 1990 - 1994 BS in Economics & Finance @ University at Buffalo. With a robust skill set that includes Banking, IVR, Credit Risk, Portfolio Management, CTI and more. Rob Orsini has 2 emails and 1 mobile phone numbers on RocketReach.
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