2017 -
2018 Sr Performance Analyst, Resource Planning and Optimization @
2015 -
2017 Senior Operations Manager @
2014 -
2015 Operations Manager @
2009 -
2014 Operations Planning Manager @
2002 -
2009 CTM, Training and Quality Supervisor, Training Manager @ Stream Global Services
Rob Ormiston Education
University College of the Fraser Valley
(Business Admin / Communications)
1991
-
1998
Rob Ormiston Skills
Call Center
Performance Reviews
BPO
Key Performance Indicators
Feedback
Headcount
Performance Appraisal
Continuous Improvement
Performance Management
Metrics
Coaching
Customer Service
Operations Management
Process Improvement
Employee Engagement
Customer Satisfaction
Quality Management
Scheduling
Operational Excellence
Organizational Development
Mentoring
Efficiencies
Hiring
Change Management
People Management
Employee Relations
Accountability
Service Delivery
Customer Experience
Business Process Improvement
Compliance
Policy
Leadership Development
Alignment
Problem Solving
Requirements Analysis
Operation
Staff Development
Workforce Management
Technical Support
Training Delivery
Toastmasters
Call Centers
Process Scheduler
Management
Soft Skills
Team Management
Training
Avaya
Call Center Development
Operations
Rob Ormiston Summary
Rob Ormiston, based in Chilliwack, BC, CA, is currently a Senior Business Analyst at TELUS. Rob Ormiston brings experience from previous roles at TELUS and Convergys. Rob Ormiston holds a 1991 - 1998 University College of the Fraser Valley. With a robust skill set that includes Call Center, Performance Reviews, BPO, Key Performance Indicators, Feedback and more. Rob Ormiston has 1 emails and 1 mobile phone numbers on RocketReach.
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