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Rob O'Malley Location
Shipston-on-Stour, GB
Rob O'Malley Work
Head of Business Development @ (September 2019 - Present)
Solutions Architect @ (January 2018 - February 2019)
Call Centre Industry - Project Manager, Consultant and Operations Director @ (August 2000 - January 2018)
Head of Client Services @ (January 1999 - July 2000)
Account Manager @ (January 1998 - December 1998)
Operations Manager @ (June 1993 - December 1997)
Team Leader @ (June 1993 - August 1995)
Rob O'Malley Education
University of Portsmouth 2016-2017
University of Southampton Business School 1990-1993
King Edward VI Grammar School for Boys, Stratford-Upon-Avon 1983-1990
Global Sourcing Association
Rob O'Malley Skills
Leadership
Customer Experience
Team Building
BPO
Business Transformation
Employee Engagement
Call Center
Executive Management
IT Outsourcing
Account Management
Sales
Customer Retention
Start Ups
Customer Satisfaction
Telecommunications
Business Analysis
Business Development
Vendor Management
Team Management
Team Leadership
Process Improvement
Lead Generation
Offshoring
Strategy
Telemarketing
Workforce Management
Management Consulting
Business Planning
Operations Management
Contact Centers
Program Management
P&L Management
Change Management
Training
Customer Journey Mapping
Sla
Contract Negotiation
Project Planning
Outsourcing Management
Business Process Improvement
Business Strategy
Management
Call Center Development
Inbound Marketing
Lean Six Sigma
Outsourcing
Transition Management
Call Centers
Service Delivery
Recruiting
CRM
Performance Management
Business Process Outsourcing
Customer Relationship Management
Rob O'Malley Summary
Rob O'Malley, based in Shipston-on-Stour, GB, is currently a Head of Business Development at Nco Europe Limited. Rob O'Malley brings experience from previous roles at Teleperformance, Various and Inkfish. Rob O'Malley holds a 2016 - 2017 University of Portsmouth. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Business Transformation and more. Rob O'Malley has 1 emails and 1 mobile phone numbers on RocketReach.
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