Rob Nichols Email
Director of Enterprise Customer Support @ 1E
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Rob Nichols Location
- United Kingdom
Rob Nichols Work
- Director of Enterprise Customer Support @ (December 2024 - Present)
- Director of Partner Support @ (April 2023 - December 2024)
- Director of Global Support @ (November 2022 - April 2023)
- Escalation Team Manager @ (February 2021 - November 2022)
- Software Support Technical Team Lead @ (November 2013 - February 2021)
- Software Support Escalation Engineer @ (January 2010 - February 2021)
- Support Engineer @ (November 2007 - January 2010)
- Director @ The Elms Management Company (May 2007 - March 2015)
- RIM @ (November 2005 - November 2007)
Rob Nichols Education
- Leeds Beckett University
Bachelor of Science (BSc) (Electronics, Media and Communications)
1998-2001
Rob Nichols Skills
- 1E Efficiency Solutions
- AI Agents
- Active Directory
- ActiveEfficiency
- Atlassian Rovo
- Business Leadership
- Business-to-Business (B2B)
- Cloud Computing
- Communication
- Configuration Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Customer-Focused Service
- Enterprise Software
- Escalations Management
- Group Policy
- Hyper-V
- IIS
- IT Efficiency
- Infrastructure
- Internet Information Services (IIS)
- Jira
- Key Performance Indicators
- Leadership
- Microsoft CRM
- Microsoft Certified Professional
- Microsoft Exchange
- Microsoft Products
- Microsoft SQL Server
- Microsoft Server Technologies
- Microsoft Technologies
- OSD
- Operating Systems
- Organizational Change Management
- Problem Solving
- Product Support
- Rovo
- SCCM
- SCCM 2012
- SCOM
- SMS
- Scripting
- Server Architecture
- Servers
- Service-Level Agreements (SLA)
- Software Deployment
- Software Support
- Software as a Service (SaaS)
- Strategic Thinking
- System Center Configuration Manager (SCCM)
- System Center Suite
- System Deployment
- Systems Management
- Team Leadership
- Team Management
- Technical Support
- Testing
- Training
- VBScript
- VDI
- VMware
- Virtualization
- Windows 7
- Windows 7 Migration
- Windows Server
Rob Nichols Summary
- Rob Nichols, based in United Kingdom, is currently a Director of Enterprise Customer Support at 1E. Rob Nichols brings experience from previous roles at 1E. Rob Nichols holds a 1998 - 2001 Bachelor of Science (BSc) in Electronics, Media and Communications @ Leeds Beckett University. With a robust skill set that includes 1E Efficiency Solutions, AI Agents, Active Directory, ActiveEfficiency, Atlassian Rovo and more. Rob Nichols has 1 emails on RocketReach.
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