Rob Expert Email & Phone Number
Director IT Service Management @ Gen™
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Rob Expert Location
- Richmond Hill, ON, CA
Rob Expert Work
- 2022 - now Director IT Service Management @
- 2013 - 2023 Director IT Service Management @
- 2012 - 2013 National Director of Managed Services @ Scalar Decisions Inc.
- 2009 - 2011 Director of Client Services @
- 2005 - 2009 Director of Operations @
- 2004 - 2005 Manager Lean Manufacturing Operations @
- 2003 - 2004 Manager Test Engineering @
- 2002 - 2003 Program Manager @
- 2001 - 2002 Manager Global Reorganization @
- 2000 - 2001 Manager Failure Analysis @
- 1998 - 2000 Sr. Associate Test Engineer @
- 1997 - 1998 Advanced Engineer @
- 1994 - 1997 Test, SMT, and Manfacturing Engineer @
- 1992 - 1994 Operations Engineer @
Rob Expert Education
- Pink Elephant
AI Essentials
2025 - 2025 - Pink Elephant
AI Augmented ITSM
2025 - 2025 - Global Knowledge
Lean IT Foundation (Information Technology)
2019 - 2019 - Global Knowledge
ITIL® Intermediate Certificate in Continual Service Improvement (Information Technology)
2016 - 2016 - Global Knowledge
ITIL® Expert Certificate in Service Management (Information Technology)
2016 - 2016 - Global Knowledge
ITIL® Intermediate Certificate in Managing Across Lifecycles (Information Technology)
2016 - 2016 - Global Knowledge
ITIL® Intermediate Certificate in Service Operation (Information Technology)
2015 - 2015 - Global Knowledge
ITIL® Intermediate Certificate in Service Strategy (Information Technology)
2015 - 2015 - Global Knowledge
ITIL® Intermediate Certificate in Service Design (Information Technology)
2015 - 2015 - Global Knowledge
ITIL® Intermediate Certificate in Service Transition (Information Technology)
2014 - 2014 - Global Knowledge
ITIL® 3.0 Certified (Information Technology)
2011 - 2011 - St. John Abulance
(First Aid, CPR & AED certification)
2010 - 2010 - WinNet
CCNA Fundamentals (Information Technology)
2005 - 2005 - Carleton University
B.Sc (Electrical Engineering)
1987 - 1992
Rob Expert Skills
- Customer Satisfaction
- Continuous Improvement
- Leadership
- Process Improvement
- Six Sigma
- ITIL
- Vendor Management
- Strategy
- Telecommunications
- Data Center
- Hiring
- Performance Management
- People Development
- Business Development
- Compliance
- FMEA
- Onboarding
- Project Management
- Disaster Recovery
- Customer Service
- Technical Recruiting
- Management
- Enterprise Software
- Business Process
- Networking
- IT Service Management
- CRM
- Troubleshooting
- Service Delivery
- Team Building
- Managed Services
- Analysis
- Cross-functional Team Leadership
- Testing
- Program Management
- Integration
- SharePoint
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Failure Mode and Effects Analysis Fmea
- Business Process Improvement
- Customer Relationship Management
- Failure Mode and Effects Analysis
Rob Expert Summary
- Rob Expert, based in Richmond Hill, ON, CA, is currently a Director IT Service Management at Gen. Rob Expert brings experience from previous roles at SecureKey Technologies Inc, Scalar Decisions Inc. and FlexITy Solutions Inc.. Rob Expert holds a 2025 - 2025 AI Essentials @ Pink Elephant. With a robust skill set that includes Customer Satisfaction, Continuous Improvement, Leadership, Process Improvement, Six Sigma and more. Rob Expert has 2 emails on RocketReach.
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