Rob Colletti Email & Phone Number
Associate Director, Customer Success @ Laivly
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Rob Colletti Location
- Florida, United States
Rob Colletti Work
- Associate Director, Customer Success @ (July 2025 - Present)
- Senior CSM @ (March 2024 - July 2025)
- Co Host @ Colletti Talks (October 2022 - November 2023)
- Vice President, Operations @ (April 2022 - October 2023)
- Senior Director, Customer Experience @ (April 2020 - April 2022)
- Director, Operations @ (February 2018 - April 2020)
- Senior Manager, Global Implementations and Operational Excellence @ (February 2017 - February 2018)
- Senior Manager, Operations @ (August 2015 - February 2017)
- Manager, Fraud Operations @ (June 2014 - August 2015)
- Corporate Trainer, Fraud and Dispute Operations @ (August 2013 - May 2014)
- Senior Frontline Specialist, Fraud and Dispute Operations @ (September 2012 - August 2013)
- Team Supervisor @ Pulmonary & Sleep of Tampa Bay (December 2007 - December 2012)
- Fraud Intake Coordinator @ (March 2012 - September 2012)
- Team Leader @ APAC Customer Services (November 2005 - November 2007)
- Operations Supervisor @ Teletech Customer Services Inc (September 2004 - November 2005)
- US Navy @ (August 2002 - September 2004)
Rob Colletti Education
- University of Richmond - Robins School of Business
Train the Trainer Certification (Training)
2013-2013 - Hillsborough Community College
(Business Administration and Management, General)
2005-2006 - US Navy
Rob Colletti Skills
- Expert Communication
- CX
- KPI managment
- Client Relationship Building
- Strategic Account Management
- Operational Efficiency
- Coaching and Mentoring
- Cross-functional Collaborations
- High-Performing Team Leadership
- Financial Performance Analysis
- Software as a Service (SaaS)
- Saas
- Operational Strategy
- Risk Assessment
- Critical Thinking
- P&L Management
- Team Cohesion
- Customer Success
- Coaching & Mentoring
- Policies & Procedures
- Performance Motivation
- Strategy
- Operational Execution
- Budgeting
- Capacity Planning
- Service Levels
- Workforce Management
- Inbound Marketing
- Process Improvement
- Telemarketing
- Leadership
- Leadership Development
- Military Experience
- Project Management
- Negotiation
- Call Center Development
- Training
- Contact Centers
- Analysis
- Time Management
- Business Strategy
- Executive Management
- Employee Training
- Client Services
- Employee Engagement
- Account Management
- Management
- Marketing
- Customer Service
- Call Centers
- Team Leadership
- Operations Management
- Business Development
- Strategic Planning
- Team Building
- Vendor Management
- Coaching
- CRM
- Microsoft Office
- Customer Experience
- Customer Satisfaction
- Direct Marketing
- Joint Military Operations
- Clinical Supervision
- Patient Education
- armed security
- Credit Card Fraud
- dispute specialist credit card
- Credit Cards
- Training Delivery
- Business
- Onboarding
- Advertising
- Blogging
- Quality Patient Care
- Medical Devices
- Direct Mail Campaigns
- Research
- Clinical Research
- Operational Excellence
- Joint Military
- Medical Imaging
- Emergency Room
- Life and Health Insurance
- Dispute Specialist
- Medicare
- Medicaid
- Consumer Services
- Pharmaceutics
Rob Colletti Summary
- Rob Colletti, based in Florida, United States, is currently a Associate Director, Customer Success at Laivly. Rob Colletti brings experience from previous roles at Laivly, Colletti Talks and IntouchCX. Rob Colletti holds a 2013 - 2013 Train the Trainer Certification in Training @ University of Richmond - Robins School of Business. With a robust skill set that includes Expert Communication, CX, KPI managment, Client Relationship Building, Strategic Account Management and more. Rob Colletti has 4 emails and 3 mobile phone numbers on RocketReach.
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