Senior Manager Customer Support @ (May 2021 - July 2022)
Director, Customer Analytics and Support Team @ (September 2019 - May 2021)
Technical Support Manager, SterlingONE @ (August 2017 - September 2019)
Technical Support Manager @ (May 2016 - March 2017)
Principal Technical Support Engineer, Technical Lead - Strategic Support @ (February 2012 - April 2016)
Rob A. Education
Southern New Hampshire University
Bachelor's Degree (Geological and Earth Sciences/Geosciences)
2021-2028
Rob A. Skills
Agile Methodologies
Analytics
Business Insights
Business Intelligence
Business Operations
Business Process
Business Process Improvement
Cloud Computing
Coaching
Coaching & Mentoring
Communication
Continuous Improvement
Continuous Process Improvement
Critical Thinking
Cross-functional Leadership
Cross-functional Team Leadership
Cross-team Communication
Customer Data
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Customer-focused Service
Data Analysis
Data Modeling
Data-Driven Insights
Data-driven Decision Making
Databases
Director level
Enterprise Software
Global Teams
Information Technology
Integration
Key Performance Indicators
Leadership
Leadership Development
Management
Mentoring
New Hire Training
Online Advertising
Operations Management
Policy and Procedure Creation
Post-Sales Support
Pre-sales
Problem Solving
Product Management
Professional Services
Project Management
SQL
SaaS
SaaS Operations
Sales
Scalability
Service Operations
SharePoint
Software Development Life Cycle (SDLC)
Software as a Service (SaaS)
Startups
Strategic Partnerships
Strategy
Support Management
Support Services
Tableau
Tableau Server
Team Leadership
Team Management
Team Motivation
Technical Support
Technical support operations
Technology Management
Training
Troubleshooting
Web Debugging
Web Project Management
Rob A. Summary
Rob A., based in Kirkland, WA, US, is currently a Senior Support Manager at C8 Health. Rob A. brings experience from previous roles at NextGen Healthcare, Narvar, AuthenticID and Sterling. Rob A. holds a 2021 - 2028 Bachelor's Degree in Geological and Earth Sciences/Geosciences @ Southern New Hampshire University. With a robust skill set that includes Agile Methodologies, Analytics, Business Insights, Business Intelligence, Business Operations and more. Rob A. has 1 emails and 1 mobile phone numbers on RocketReach.
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