RLJ Kendeja Resort & Villas Information

Amongst other tasks, ensuring each Department's conformance to the company quality system in accordance with customer and company requirements Establishing procedures for maintaining high standards of service, product quality, reliability, and safety. Determining and assisting the Hotel Management to enforce productivity, quality and safety requirements in accordance with real company needs, based on current and forecasted requirements. Evaluate and develop improved techniques for the control of operations, quality, reliability and safety. Oversee and guide management into the implementation and maintenance of the company Operations procedures. Act as liaison with external parties on matters relating to the procurement of services and materials for the Hotel’s products.