2016 -2020 Sr. Database Administrator and DBA Vertical Lead @
2015 -2016 Co-Founder @ Skanbox Web Technologies Pvt. Ltd.
2013 -2015 ACCOUNT SERVICE MANAGEMENT SENIOR ADVISOR (GRADE C2) @
2011 -2013 TECHNICAL SUPPORT MANAGER – I (GRADE C1) @
2009 -2011 SENIOR TEAM MANAGER (GRADE B3) @
2006 -2009 TEAM MANAGER and TECHNICAL SUPPORT SUPERVISOR (GRADE B2) @
2004 -2006 TECHNICAL SUPPORT COACH and SPECIALIST (B1) @
2004 -2004 SUBJECT MATTER EXPERT for NTL @
2003 -2004 TECHNICAL SUPPORT OFFICER and OFFLINE SUPPORT REP @ Convergys
Ritesh Chawla Education
Delhi University
Bachelor’s Degree (Business/Commerce, General)
1999-2002
Symbiosis Centre for Distance Learning
PGDBM (Finance)
Ritesh Chawla Skills
Service Delivery
Team Management
Technical Support
BPO
ITIL
IT Service Management
Management
Vendor Management
Sla
Microsoft Office
Digital Marketing
Strategic Planning
Strategy
Microsoft Certified Professional
CCNA
Outsourcing
Team Leadership
Leadership
Training
Call Center
Incident Management
Process Improvement
Operations Management
Business Process Outsourcing Bpo
Project Management
Service Level Agreements Sla
Call Centers
Cloud Computing
CRM
Business Process Outsourcing
Service Level Agreements
Ritesh Chawla Summary
Ritesh Chawla, is currently a Senior Database Administrator at Upgrade, Inc.. Ritesh Chawla brings experience from previous roles at PointClickCare, undefined and ThoughtFocus. Ritesh Chawla holds a 1999 - 2002 Bachelor’s Degree in Business/Commerce, General @ Delhi University. With a robust skill set that includes Service Delivery, Team Management, Technical Support, BPO, ITIL and more. Ritesh Chawla has 2 emails on RocketReach.
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