Ritchie Smith Email & Phone Number
Sr Service Desk Analyst @ Altera Digital Health
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Ritchie Smith Location
- Durham, NC, US
Ritchie Smith Work
- Sr Service Desk Analyst @ (April 2022 - Present)
- MS Sr Service Desk Analyst @ (August 2018 - April 2022)
- IT Technical Analyst II @ (September 2007 - May 2018)
- Loaned Executive @ (August 2013 - November 2013)
- Technical Support Analyst @ (September 2007 - March 2011)
- Technical Support Representative @ eTelecare Global Solutions (May 2007 - September 2007)
- Sales Coordinator @ (July 2003 - March 2007)
Ritchie Smith Education
- W. P. Carey School of Business – Arizona State University
Postbaccalaureate Studies
- Baylor University - Hankamer School of Business
Bachelor of Business Administration
- Cisco Networking Academy
Ritchie Smith Skills
- A++
- Access
- Active Directory
- Analysis
- Business Analysis
- Business Process
- Business Process Improvement
- Call Centers
- Cisco Call Manager
- Citrix
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Center
- Databases
- Digital Authentication
- Disaster Recovery
- ERP
- Encryption
- End User Training
- Hardware
- Help Desk Implementation
- IT Management
- IT Operations
- IT Service Management
- ITIL
- Information Technology
- Integration
- Internet Protocol Suite (TCP/IP)
- Laptops
- Leadership
- Management
- Microsoft 365
- Microsoft Office
- Networking
- Operational Efficiency
- Organizational Culture
- Process Improvement
- Production Support
- Quality Assurance
- Requirements Analysis
- Retail Sales
- Root Cause
- Root Cause Analysis
- SDLC
- Scheduling
- Security
- Servers
- ServiceNow
- SharePoint
- Software Documentation
- Software Installation
- System Administration
- Systems Analysis
- TCP/IP
- Team Leadership
- Technical Assurance
- Technical Services
- Technical Support
- Testing
- Training
- Troubleshooting
- Vendor Management
- Visual Merchandising
- Windows
Ritchie Smith Summary
- Ritchie Smith, based in Durham, NC, US, is currently a Sr Service Desk Analyst at Altera Digital Health. Ritchie Smith brings experience from previous roles at Allscripts, Arizona Public Service, Valley of the Sun United Way and Tech One. Ritchie Smith holds a Postbaccalaureate Studies @ W. P. Carey School of Business – Arizona State University. With a robust skill set that includes A++, Access, Active Directory, Analysis, Business Analysis and more. Ritchie Smith has 3 emails and 3 mobile phone numbers on RocketReach.
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