2021 -
2024 Team Lead Manager @ Government Services
2016 -
2020 Head of Training, Quality and Outbound Telesales @
2016 -
2020 Head of the Outbound Telesales, Training and Quality @ 4over
2016 -
2020 Overseer of the Outbound Telesales, Training and Development, and QA Operations at 4over @ 4over
2007 -
2010 Sr. Director of Support Services @
2007 -
2008 Director of Customer Support @
2007 -
2007 Manager of Customer Care @ DirectBuy, Inc.
2003 -
2004 Director of Customer Care @
2000 -
2001 Sr. Manager of Customer Relationship Management @ The .tv Corporation
1999 -
2000 Customer Care Manager @ eNutrition
1997 -
1999 Sales and Telemarketing and Marketing Manager @
1985 -
1996 Manager II of Sales and Service @
Rita Ward Education
Invalid9380 1989
-
1990
Northeast Missouri State University 1978
-
1979
Rita Ward Skills
Case Management
Office Administration
Conflict Resolution
Operations Management
Operations
Policies & Procedures
Self Service
Key Performance Indicators
Supervisory Skills
System Implementations
Presentations
Employee Training
Training Management
Skilled Multi-tasker
Etiquette
Sales Presentations
Product Training
Onboarding
Written Communication
Presentation Skills
Proposal Management
Analytical Skills
Contract Management
Software Implementation
Customer Engagement
Contract Negotiation
People Management
Call Center Development
Escalation Resolution
Critical Thinking
Customer Service Operations
Customer Marketing
Quality Management
Workforce Management
Customer Service Training
Sales and Marketing
Customer Experience Management
Contact Center Operations
Customer Management
Business-to-Business (B2B)
Call Center Administration
Communication
Strategic Thinking
Teamwork
Customer Support
Customer Service Management
Soft Skills
Contact Center Management
Microsoft Office
Problem Solving
Communication Training
Leadership Development
Google Project Management
Cybersecurity
Call Center
Customer Experience
Product Management
CRM
E-commerce
Customer Retention
Analytics
Online Advertising
Call Centers
Project Management
Vendor Management
Product Marketing
Strategy
Salesforce.com
Training
Management
Outsourcing
Lead Generation
Program Management
Team Management
Marketing
Leadership
Recruiting
Performance Management
Start-ups
Strategic Partnerships
Human Resources
Project Planning
Quality Assurance
Cross-functional Team Leadership
SaaS
Advertising
Mobile Devices
Sales
Business Development
Account Management
Customer Service
Executive Management
Negotiation
Team Leadership
Customer Satisfaction
Team Building
Online Marketing
Sales Operations
Microsoft Excel
Customer Relationship Management (CRM)
Lead Management
Planning
Pools
Personnel Actions
Vendors
Real Estate
Middle Management
Cross Functional Team Leadership
Keywords
Cantonese
Categorization
Si
Public Relations
BRD
Skype
Hiring
Spanish
Accounting
Structures
Messaging
Engineering
Template
Contests
Portuguese
Directors
Buyouts
Scheduling
Ratios
Product Development
Payroll
Automation
Mechanisms
RFP
IV
Music
Email Management
Customer Relationship Management
Email
Buyer
Small Business
E Commerce
Russian
Start Ups
Korean
Support Center
Reviews
HR
Team Performance
Disciplinary Action
Profiles
Knowledge Base
Call Management
Administration
Liaison
Mandarin
Code Coverage
Site Development
Databases
Rita Ward Summary
Rita Ward, based in Los Angeles, CA, US, is currently a Financial Professional at New York Life Insurance Company. Rita Ward brings experience from previous roles at Government Services, 4over, Inc. and 4over. Rita Ward holds a 1989 - 1990 Invalid9380. With a robust skill set that includes Case Management, Office Administration, Conflict Resolution, Operations Management, Operations and more. Rita Ward has 3 emails and 2 mobile phone numbers on RocketReach.
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