2012 -2014 Principle Incident, Change and DR Manager @
2008 -2012 Change Management Leader @
1990 -2008 Manager @ Convergys
Rita Volz Education
Mount St. Joseph University
(Communication Sciences)
1984-1987
McAuley High School 1980-1984
Rita Volz Skills
Customer Service
Microsoft Office
Microsoft Excel
Business Readiness
Forward Looking
Change Readiness
Problem Solving
Process Maturity
IT Operations
Metrics Reporting
High Stress Environment
Major Incident Management
Strategic Thinking
Communication
Operational Excellence
ITIL
IT Service Management
Process Improvement
Team Management
Operations Management
Vendor Management
Cross-functional Team Leadership
Call Centers
Business Analysis
Disaster Recovery
Change Management
SDLC
Networking
Strategy
Business Process
Information Technology
CRM
Project Management
Integration
Management
Service Delivery
Data Center
Business Intelligence
Leadership
IT Management
Sla
Outsourcing
Business Process Improvement
Infrastructure
Project Portfolio Management
Program Management
Service-Level Agreements (SLA)
Software Development Life Cycle (SDLC)
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Communications
Operations
Facilities
Managed Services
Testing
Cross Functional Team Leadership
Service Management
Software Development Life Cycle Sdlc
Software Development
Service Level Agreements Sla
Services
Service Level Agreements
Software Development Life Cycle
Customer Relationship Management
Rita Volz Summary
Rita Volz, based in Cincinnati, OH, US, is currently a Sr. Director, Managed Services at Coretek. Rita Volz brings experience from previous roles at AHEAD, RoundTower Technologies, Inc., Logicalis and EMC. Rita Volz holds a 1984 - 1987 Mount St. Joseph University. With a robust skill set that includes Customer Service, Microsoft Office, Microsoft Excel, Business Readiness, Forward Looking and more. Rita Volz has 2 emails and 1 mobile phone numbers on RocketReach.
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