Rita Harris Email & Phone Number
Director of Quality Assurance and Training @ Monogram Health
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Rita Harris Location
- Nashville, TN, US
Rita Harris Work
- Director of Quality Assurance and Training @ (January 2023 - Present)
- Director Call Center Operations @ (June 2022 - January 2023)
- Senior Manager Business Operations, BPO @ (October 2021 - June 2022)
- Customer Service Operations Manager @ (June 2019 - October 2021)
- Customer Support Business Operations @ (November 2018 - June 2019)
- Education Delivery Manager @ (October 2015 - November 2018)
- Senior Call Center Operations Manager -Technical Support @ (March 2012 - September 2015)
- Call Center Client Case Management Operations Manager @ (October 2010 - March 2012)
- Management Leader of Defined Contributions Group @ Metropolitan Life Defined Contributions (October 1993 - October 1999)
- Coach Support Area Manager @ (August 2008 - October 2010)
- Services Customer Experience (CE) Project Manager @ (May 2007 - August 2008)
- Services Technical Support Manager @ (October 1999 - May 2007)
Rita Harris Education
- The University of Memphis
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, Concentration: Production Operations of Management)
1980-1986 - University of Memphis
Bachelor of Business Administration (B.B.A.) (Production Operations of Mangement)
1980-1986
Rita Harris Skills
- Quality Control
- Communication Training
- Business-to-Business (B2B)
- Organization Skills
- Health Plans
- Problem Solving
- Health Plan Operations
- Medicare
- Sales
- Mentoring
- Recruiting
- Continuous Improvement
- Customer Retention
- Customer Service
- Training
- Contact Centers
- People Management
- Conflict Resolution
- Account Management
- Strategic Thinking
- Operations Management
- Customer Service Management
- Leadership
- Business Process Outsourcing (BPO)
- Customer Satisfaction
- Team Management
- Customer Support
- Attention to Detail
- Customer Experience
- Business Development
- Team Leadership
- Business Analysis
- Business Process Improvement
- Program Management
- Process Improvement
- Cross-functional Team Leadership
- Team Building
- Project Management
- Business Intelligence
- Outsourcing
- CRM
- Management Consulting
- Strategic Planning
- Coaching
- Data Analysis
- Change Management
- Cloud Computing
- Business Strategy
- Virtualization
- Business Planning
Rita Harris Summary
- Rita Harris, based in Nashville, TN, US, is currently a Director of Quality Assurance and Training at Monogram Health. Rita Harris brings experience from previous roles at Monogram Health, MTX Group, Kepro and Mars. Rita Harris holds a 1980 - 1986 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, Concentration: Production Operations of Management @ The University of Memphis. With a robust skill set that includes Quality Control, Communication Training, Business-to-Business (B2B), Organization Skills, Health Plans and more. Rita Harris has 3 emails and 2 mobile phone numbers on RocketReach.
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