RipeMetrics Information

RipeMetrics is an AI automated All-in-One solution for Customer Success (customer marketing, customer service and customer relationship management). Our platform helps businesses optimize performance and improve loyalty & retention throughout the customer journey with richer communication that also gathers valuable feedback & reviews. The RipeMetrics system personalizes customer engagement using AI. Our solution automates both customer service and smart marketing to improve customer success that drives retention (customer retention is the key to increasing sales & profits quickly and at a low cost). We've developed a powerful communication theater that integrates the full scope of digital customer engagement (email, text, phone, feedback, purchases, social media, etc.) into one easy-to-use tool. In this process, our technology gathers feedback (from both customers and employees), integrates it all into our retailer-optimized CRM, and then provides valuable business intelligence data to help our customers improve their operations and manage their teams.