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Rik Johnson Location
Melbourne, VIC, AU
Rik Johnson Work
2025 -now Head of AI Acceleration @
2023 -2025 CX Consultant and Practice Manager - Conversational AI @
2023 -2023 VP Solutions and Customer Success @
2021 -2023 Head Of Solutions @
2019 -2020 Head of Intelligent Automation @
2016 -2019 General Manager Operations @
2013 -2016 General Manager Business Solutions @
2012 -2013 General Manager, Business Integration @
2010 -2012 Account Executive - Client @ Stellar Asia Pacific
Rik Johnson Education
Torrens University Australia
Master of Business Administration - MBA (Innovation and Leadership)
2020-2022
Ducere Global Business School
Rik Johnson Skills
Customer Service
Pre Sales
Customer Satisfaction
Team Building
Performance Management
Vendor Management
Customer Experience
Stakeholder Management
Call Center Development
Leadership
Proposal Writing
Call Center
Team Management
Project Management
Contact Centers
Outsourcing
Business Intelligence
Call Centers
Management
Account Management
Service Delivery
Cross Functional Team Leadership
Workforce Management
Operations Management
Tender Response
Offshoring
Rik Johnson Summary
Rik Johnson, based in Melbourne, VIC, AU, is currently a Head of AI Acceleration at VERSA Agency. Rik Johnson brings experience from previous roles at Datacom, Curious Thing AI and Stellar. Rik Johnson holds a 2020 - 2022 Master of Business Administration - MBA in Innovation and Leadership @ Torrens University Australia. With a robust skill set that includes Customer Service, Pre Sales, Customer Satisfaction, Team Building, Performance Management and more. Rik Johnson has 1 emails and 2 mobile phone numbers on RocketReach.
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