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Rik Johnson Location
Melbourne, VIC, AU
Rik Johnson Work
Head of AI Acceleration @ (December 2025 - Present)
CX Consultant and Practice Manager - Conversational AI @ (August 2023 - December 2025)
VP Solutions and Customer Success @ (January 2023 - March 2023)
Head Of Solutions @ (March 2021 - February 2023)
Head of Intelligent Automation @ (May 2019 - December 2020)
General Manager Operations @ (October 2016 - May 2019)
General Manager Business Solutions @ (May 2013 - October 2016)
General Manager, Business Integration @ (March 2012 - May 2013)
Account Executive - Client @ Stellar Asia Pacific (January 2010 - March 2012)
Rik Johnson Education
Torrens University Australia
Master of Business Administration - MBA (Innovation and Leadership)
2020-2022
Ducere Global Business School
Rik Johnson Skills
Customer Service
Pre Sales
Customer Satisfaction
Team Building
Performance Management
Vendor Management
Customer Experience
Stakeholder Management
Call Center Development
Leadership
Proposal Writing
Call Center
Team Management
Project Management
Contact Centers
Outsourcing
Business Intelligence
Call Centers
Management
Account Management
Service Delivery
Cross Functional Team Leadership
Workforce Management
Operations Management
Tender Response
Offshoring
Rik Johnson Summary
Rik Johnson, based in Melbourne, VIC, AU, is currently a Head of AI Acceleration at VERSA Agency. Rik Johnson brings experience from previous roles at Datacom, Curious Thing AI and Stellar. Rik Johnson holds a 2020 - 2022 Master of Business Administration - MBA in Innovation and Leadership @ Torrens University Australia. With a robust skill set that includes Customer Service, Pre Sales, Customer Satisfaction, Team Building, Performance Management and more. Rik Johnson has 1 emails and 2 mobile phone numbers on RocketReach.
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