Chief Delivery Officer @ (January 2009 - January 2024)
Senior Director @ (January 2006 - January 2009)
General Manager @ The Resource Group (January 2006 - January 2006)
Director for Operations @ (January 2004 - January 2006)
Senior Manager for Operations @ (January 2003 - January 2004)
Director for Operations @ (January 2002 - January 2003)
Program Manager @ (January 2001 - January 2002)
Rienzi Ramirez Education
Asian Institute of Management
Master of Business Administration (MBA) (Marketing)
1999-2001
University of Asia and the Pacific
Master of Science in Industrial Economics
1996-1997
Rienzi Ramirez Skills
BPO
Outsourcing
Service Delivery
Vendor Management
Call Center
Contact Centers
Transition Management
Customer Experience
Team Management
Workforce Management
Offshoring
Sla
Operations Management
Customer Satisfaction
Process Improvement
Telecommunications
Team Leadership
Call Centers
CRM
Performance Management
Pre-sales
Management
Sales Management
Project Management
Research
Pre Sales
Training
Team Building
Rienzi Ramirez Summary
Rienzi Ramirez, based in Valenzuela, NCR, PH, is currently a Chief Financial Officer at [24]7.ai Philippines. Rienzi Ramirez brings experience from previous roles at [24]7.ai Philippines, The Resource Group and Convergys. Rienzi Ramirez holds a 1999 - 2001 Master of Business Administration (MBA) in Marketing @ Asian Institute of Management. With a robust skill set that includes BPO, Outsourcing, Service Delivery, Vendor Management, Call Center and more. Rienzi Ramirez has 1 emails and 2 mobile phone numbers on RocketReach.
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