Ridwan Mahfooz Email & Phone Number
Vice President-Commercial Division and Business Unit Head - Customer Services @ Sybrid Private Limited - A Lakson Group of Company
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Ridwan Mahfooz Location
- Karachi, PK
Ridwan Mahfooz Work
- 2022 -now Vice President-Commercial Division and Business Unit Head - Customer Services @
- 2019 -2022 Assistant Vice President-(CC Operations, Business Development, Service Quality, Training and WFM-MIS) @
- 2016 -2019 Head of Customer Services(CC Operations, Buisness Development, Service Quality, Training and WFM-MIS) @
- 2016 -2017 Head of Al Mutatwir - Customer Services(CC Operations, Service Quality, Training and WFM @
- 2007 -2016 Floor Manager-Call Center @
- 2004 -2007 Floor Supervisor-Contact Center Operations @
- 2003 -2004 Supervisor Service Quality and Training Contact Center @
- 2002 -2003 Credit Officer @
- 2000 -2002 Customer Service Representative @
Ridwan Mahfooz Education
- University of Karachi
Master of Arts - MA (Political Science and Government)
2009-2012 - University of Karachi
Bachelors of Commerce (Accounting)
1999-2001
Ridwan Mahfooz Skills
- Inbound
- Call Center
- Leadership Development
- Performance Management
- Customer Service
- Customer Satisfaction
- Strategic Planning
- Staff Development
- People Management
- Coaching
- Organizational Development
- Customer Relations
- Team Building
- Employee Engagement
- Operations Management
- Hiring
- Workforce Management
- Workforce Planning
- CTI
- Team Leadership
- Microsoft Office
- Management
- Recruiting
- Call Centers
- Team Management
- CRM
- Training
- Telecommunications
- Quality Assurance
- Leadership
- Strategy
- Human Resources
- Time Management
- Change Management
- Teamwork
- Process Improvement
- Inbound Marketing
- Contact Centers
- Customer Relationship Management (CRM)
- Business Process Improvement
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management Crm
- Customer Relationship Management
Ridwan Mahfooz Summary
- Ridwan Mahfooz, based in Karachi, PK, is currently a Vice President-Commercial Division and Business Unit Head - Customer Services at Sybrid Private Limited - A Lakson Group of Company. Ridwan Mahfooz brings experience from previous roles at Sybrid Private Limited - A Lakson Group of Company, Sybrid and Ufone. Ridwan Mahfooz holds a 2009 - 2012 Master of Arts - MA in Political Science and Government @ University of Karachi. With a robust skill set that includes Inbound, Call Center, Leadership Development, Performance Management, Customer Service and more. Ridwan Mahfooz has 2 emails and 2 mobile phone numbers on RocketReach.
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