Ricky M. Email & Phone Number

Operations Manager MRN and Group Web Support National Services @ Kaiser Permanente

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Ricky M. Location

San Diego, CA, US

Ricky M. Work

Operations Manager MRN and Group Web Support National Services @ (October 2026 - Present)
Support Manager @ (July 2018 - Present)
Manager MRN National Sevices and Group Web Support @ (June 2018 - Present)
Call Center Sales Support Supervisor @ (July 2017 - April 2018)
Senior Sales and Operations Specialist @ (October 2012 - February 2017)
Sales Support Specialist @ (October 2011 - October 2012)

Ricky M. Education

National University
Master of Science (Organizational Leadership)
2019-2026
National University
Bachelor of Arts (Political Science and Government)
2009-2013
San Diego State University
N/A (Computer Engineering)
2004-2005
Liberty University
Doctor of Philosophy (Organizational Leadership)
2026

Ricky M. Skills

Account Management
Administration
Analytical Skills
Analytics
Auditing
B2B
Blogging
Budgeting
Business Analysis
Business Development
Business Strategy
Call Center
Call Center Administration
Call Center Development
Call Centers
Change Leadership
Change Management
Coaching
Cold Calling
Communication
Competitive Analysis
Contact Center Management
Contact Center Operations
Continuous Improvement
Contract Recruitment
Cross-functional Team Leadership
Customer & Patient Experience
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
Data Analysis
Data Management
Digital Transformation
Direct Sales
E-commerce
Employee Training
Human Resources (HR)
Interpersonal Skills
Inventory
Leadership
Leadership Development
Management
Management Consulting
Management Information Systems (MIS)
Marketing
Marketing Strategy
Microsoft Excel
Microsoft Office
Microsoft Word
Networking
Operations Management
Organization Skills
Organizational Leadership
People Management
Performance Management
Performance Optimization
PowerPoint
Presentation Skills
Product Management
Project Management
Recruiting
Retail
Sales
Sales Management
Sales Operations
Sales Presentations
Sales Process
Sales and Marketing
Salesforce.com
Salesforce.com Administration
Social Media
Social Networking
Soft Skills
Solution Selling
Strategic Leadership
Strategic Operations Management
Strategic Partnerships
Strategic Planning
Strategic Thinking
Strategy
Supervisory Skills
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Telecommunications
Training
Training and Development (HR)
Troubleshooting
Vendor Management
Web Content Management
Web Site Production

Ricky M. Summary

Ricky M., based in San Diego, CA, US, is currently a Operations Manager MRN and Group Web Support National Services at Kaiser Permanente. Ricky M. brings experience from previous roles at Kaiser Permanente, HD Supply and Cox Communications. Ricky M. holds a 2019 - 2026 Master of Science in Organizational Leadership @ National University. With a robust skill set that includes Account Management, Administration, Analytical Skills, Analytics, Auditing and more. Ricky M. has 6 emails and 7 mobile phone numbers on RocketReach.