Identity Access Management Analyst @ (August 2016 - October 2022)
I.T. and Help Desk Support @ (September 2015 - February 2016)
Information System @ (January 2013 - December 2015)
Advanced Technical Support Chat @ (March 2014 - September 2015)
Business and Government Customer Operations and Coordinator @ (March 2011 - July 2012)
Subject Trainer @ (January 2011 - February 2011)
Correspondence @ (September 2007 - February 2011)
Subject Matter Expert @ (November 2010 - January 2011)
Customer Service and Senior Representative @ (December 2000 - September 2007)
Activations, Credit and Paging @ (June 1999 - February 2000)
Ricky Glad Education
Bellevue College
Associate of Arts and Sciences (A.A.S.) (Information Systems)
2013-2015
Shoreline Community College 1998-1998
Newport High School 1994-1998
Ricky Glad Skills
Call Center
Telecommunications
Customer Satisfaction
Cellular Communications
Microsoft Office
Customer Service
Troubleshooting
Team Leadership
Wireless
Sales
Customer Retention
Customer Experience
Project Management
Microsoft Excel
Microsoft Word
Technology
Leadership
Call Centers
Direct Sales
Blackberry
Coaching
Account Management
Technical Support
Training
Negotiation
Mobile Devices
CDMA
VoIP
Vendor Management
Cross-functional Team Leadership
Time Management
Social Media
Cross Functional Team Leadership
Integration
Ricky Glad Summary
Ricky Glad, based in Kirkland, WA, US, is currently a Cyber Security Engineer at Providence Health & Services. Ricky Glad brings experience from previous roles at Providence Health & Services, Kindering, Bellevue College and AT&T Mobile Tel. Ricky Glad holds a 2013 - 2015 Associate of Arts and Sciences (A.A.S.) in Information Systems @ Bellevue College. With a robust skill set that includes Call Center, Telecommunications, Customer Satisfaction, Cellular Communications, Microsoft Office and more. Ricky Glad has 3 emails and 1 mobile phone numbers on RocketReach.
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