Rickey Griffey Email & Phone Number
Director of Contact Center Operations @ Contractor In Charge
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Rickey Griffey Location
- Detroit, MI, US
Rickey Griffey Work
- 2026 -now Director of Contact Center Operations @
- 2025 -2026 Customer Service Manager @
- 2023 -2025 Director of Customer Success @
- 2019 -2023 Director Of Operations and Vendor Manager @
- 2015 -2019 Assistant Call Center Manager @
- 2013 -2015 Chief Operating Officer and Call Center Manager @
- 2012 -2013 Call Center Manager and VP @
- 2011 -2012 Assistant Director of Operations @
- 2010 -2011 Call Center Manager and Corporate Training Coordinator @ Back Office Support Systems
- 2009 -2010 Sr. Team Manager and Account Manager @ Sykes
- 2003 -2009 Call Center Manager and Assistant Call Center Manager and Program and Account Manager @ CDG Management
Rickey Griffey Education
- Southeast Kentucky Community and Technical College
Associate of Arts and Sciences (AAS) ( Business Administration and Management, General, 3.0)
2005-2007 - Harlan High School
High School Diploma ( General Studies)
2001-2005
Rickey Griffey Skills
- Call Center Development
- Call center start-up
- Customer Service
- Telemarketing
- Training
- Quality Management
- Quality Assurance
- Operations Management
- Customer Satisfaction
- Vendor Management
- Call Centers
- Lead Generation
- CRM
- Coaching
- Strategic Planning
- Outsourcing
- Program Management
- Leadership
- Employee Training
- Management
- Customer Experience
- Team Building
- Customer Retention
- Telecommunications
- Analysis
- Sales Operations
- Account Management
- Process Improvement
- Team Leadership
- Sales
- Performance Management
- Workforce Management
- Team Management
- BPO
- Sales Management
- New Business Development
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Performance
- Operations
- Customer Relationship Management
Rickey Griffey Summary
- Rickey Griffey, based in Detroit, MI, US, is currently a Director of Contact Center Operations at Contractor In Charge. Rickey Griffey brings experience from previous roles at Apex Service Partners, Critical Control, UpNest and DialAmerica. Rickey Griffey holds a 2005 - 2007 Associate of Arts and Sciences (AAS) in Business Administration and Management, General, 3.0 @ Southeast Kentucky Community and Technical College. With a robust skill set that includes Call Center Development, Call center start-up, Customer Service, Telemarketing, Training and more. Rickey Griffey has 4 emails on RocketReach.
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