2016 -
now Associate Director, IT Service Management @
2014 -
2015 Manager, Customer Care and Help Desk @
2014 -
2014 Team Lead - Help Desk @
2013 -
2014 Kitchen Designer @ Deer Park Contracting
2011 -
2012 Owner and Operator @ JB's Candy Shoppe
2007 -
2011 Manager Technical Support @
1999 -
2007 Regional Technology Manager @
1999 -
2006 Team Leader, Desktop Support Services @
Rick Smith Education
MacEwan University 1994
-
1997
Rick Smith Skills
Leadership
Mitel 3300
Active Directory
Cisco Call Manager
N Able
ConnectWise
Microsoft Exchange
Vendor Management
Software Documentation
Team Leadership
Process Improvement
Cisco VoIP
Operations Management
Enterprise Architecture
Managed Services
Business Process
Customer Service
MS Project
Technical Support
Project Planning
Management
Security
Servers
Recruiting
CRM
Integration
Performance Management
Rick Smith Summary
Rick Smith, based in Vancouver, BC, CA, is currently a Associate Director, IT Service Management at Vancouver Community College. Rick Smith brings experience from previous roles at Impark, Microserve, Deer Park Contracting and JB's Candy Shoppe. Rick Smith holds a 1994 - 1997 MacEwan University. With a robust skill set that includes Leadership, Mitel 3300, Active Directory, Cisco Call Manager, N Able and more. Rick Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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