Rick Siler Email & Phone Number

North American Regional Lead @ McCormick & Company

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Rick Siler Location

Cockeysville, MD, US

Rick Siler Work

North American Regional Lead @ (August 2024 - Present)
Regional Lead @ Cognizant Technology (MSP for McCormick & Co.) (August 2024 - Present)
Regional Service Manager @ (November 2023 - August 2024)
Regional Service Manager @ Cognizant Technology (MSP for Toyota) (November 2023 - August 2024)
End User Computing Support Manager @ (November 2022 - November 2023)
End User Support Manager @ Cognizant Technology (MSP for One America) - (Re-engagement) (November 2022 - November 2023)
Service Desk Supervisor @ (December 2021 - November 2022)
Deskside Support Team Lead @ (May 2018 - December 2021)
Support Manager @ Cognizant Technology (MSP for One America) (May 2018 - December 2021)
I.T. Specialist - Small Pharma @ (March 2014 - April 2018)

Rick Siler Education

Keiser Corporation
Associate's Degree (Computational Science)
University Maryland Global Campus
Bachelor's Degree (Information Technology)

Rick Siler Skills

Access
Active Directory
Administrative Assistants
Analytical Skills
Communication
Computer Engineering
Conflict Management
Conflict Resolution
Customer Engagement
Customer Experience
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Support
Data Analysis
Decision Support
English
Enterprise Support
Escalations Management
Event Planning
Fundraising
Hardware Deployments
IT Asset Management
IT Governance
IT Hardware Support
IT Management
IT Operations
IT Service Management
IT systems development
ITIL
Incident Management
Information Technology
Infrastructure
Interpersonal Skills
KPI Dashboards
KPI Reporting
Key Performance Indicators
Knowledge Acquisition
Leadership
Mac
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Intune
Microsoft Office
Microsoft Products
Microsoft Word
Multi-Site Operations
Networking
Office 365
Office 365 Administration
Office Administration
Operational Efficiency
Organization Skills
Outlook
Pattern Recognition
Performance Metrics
Presentation Skills
Presentations
Problem Solving
Process Improvement
Product Support
Project Management
Public Speaking
Relationship Development
Remote Control
SQL
Service Delivery
Service Delivery Management
Service Desk
Service Level Management
Service-Level Agreements (SLA)
ServiceNow
Small Team Management
Social Media
Soft Skills
Support Management
System Administration
Team Culture
Team Leadership
Team Mentoring
Teamwork
Technical Support
Technology Management
Technology Platforms
Technology Services
Telephone Skills
Ticket Operations
Training
Troubleshooting
Vendor Management
Windows

Rick Siler Summary

Rick Siler, based in Cockeysville, MD, US, is currently a North American Regional Lead at McCormick & Company. Rick Siler brings experience from previous roles at Cognizant Technology (MSP for McCormick & Co.), Toyota North America, Cognizant Technology (MSP for Toyota) and OneAmerica. Rick Siler holds a Associate's Degree in Computational Science @ Keiser Corporation. With a robust skill set that includes Access, Active Directory, Administrative Assistants, Analytical Skills, Communication and more. Rick Siler has 3 emails and 3 mobile phone numbers on RocketReach.