Rick Rosa Email & Phone Number
Customer Experience Supervisor @ hims & hers
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Rick Rosa Location
- New York, NY, US
Rick Rosa Work
- 2023 - now Customer Experience Supervisor @
- 2022 - 2023 Solutions Architect @
- 2018 - 2022 Engagement Center Supervisor @
- 2014 - 2018 Contact Center Operations Manager @
- 2012 - 2014 Call Center Support Administrator @ The CollegeBound Network - A CareerCo Company
- 2010 - 2012 Student Advisor @ The CollegeBound Network
- 2008 - 2010 Full Time Student - Earned Bachelor's Degree @
- 2009 - 2009 Intern @
- 2006 - 2008 Help Desk Engineer @
Rick Rosa Education
- Archbishop Stepinac High School 2001 - 2005
- Mercy College
- Mercy College
Bachelor's Degree
- Call Center School
- University of Mount Saint Vincent
Rick Rosa Skills
- Troubleshooting
- Call Centers
- Call Center
- Lead Generation
- Customer Service
- Pivot Tables
- Vlookup
- Technical Support
- Management
- Predictive Dialers
- Spreadsheets
- Data Management
- Performance Reporting
- Microsoft Excel
- Data Analysis
- Recruiting
- Dialers
- Array Formulas
- Account Management
- Customer Experience
- ACD
- Hosted Voice
- Excel
- Graphs
- Charts
- KPI Reports
- Word
- Customer Focus
- Administration
- Spanish
- Live Transfers
- Forecasting
- Workforce Planning
- Workforce Management
- ACD Management
- Microsoft Word
- Campaign Strategies
- Campaign Management
- CRM
- Training
- Microsoft Office
- Leadership
- Analytics
- Vendor Management
- Vendor Relationship Management
- Business Strategy
Rick Rosa Summary
- Rick Rosa, based in New York, NY, US, is currently a Customer Experience Supervisor at hims & hers. Rick Rosa brings experience from previous roles at InSource, Inc, AbleTo Inc., PerformLine and The CollegeBound Network - A CareerCo Company. Rick Rosa holds a 2001 - 2005 Archbishop Stepinac High School. With a robust skill set that includes Troubleshooting, Call Centers, Call Center, Lead Generation, Customer Service and more. Rick Rosa has 3 emails on RocketReach.
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