Rick Mathias Email & Phone Number
Lead Director, Member Experience and Quality Management @ CVS Health
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Rick Mathias Location
- Canton, MI, US
Rick Mathias Work
- 2022 -now Lead Director, Member Experience and Quality Management @
- 2021 -2022 Director, Call Center Operations @
- 2020 -2020 Director Of Operations @
- 2017 -2019 Business Support Manager @
- 2014 -2017 China Servicing Project Manager @
- 2008 -2014 Center Operations Manager @
- 2008 -2008 Project Manager @
- 2007 -2007 Implementation Analyst @
- 2003 -2006 Call Center Operations Manager - Customer Service Center @
- 2006 -2006 Project Manager @
- 2001 -2003 Subject Matter Expert and Operations Analyst @
- 1999 -2001 Collections Team Lead @
- 1996 -1999 Customer and Dealer Services Supervisor @
Rick Mathias Education
- University of Phoenix 2011
- Eastern Michigan University
Rick Mathias Skills
- Management
- Finance
- Sales
- Credit Analysis
- Quality Assurance
- Strategic Planning
- Account Management
- Customer Satisfaction
- Forecasting
- Loans
- Analysis
- Call Center
- Sales Management
- Business Process Mapping
- Customer Relationship Management (CRM)
- Change Management
- Business Management
- Financial Services
- Project Management
- Six Sigma Green Belt
- Lean Six Sigma
- Operational Excellence
- Program Management
- New Business Development
- Business Process Improvement
- Construction
- Business Transformation
- Continuous Improvement
- Operations Management
- Financial Analysis
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Team Building
- Training
- Negotiation
- Training & Development
- Cross-functional Team Leadership
- Leadership Development
- Coaching
- Customer Service Management
- Interpersonal Communication
- Process Improvement
- Service Center Operations
- Customer Service Operations
- Contact Center Operations
- Leadership
- Team Leadership
- Strategy
Rick Mathias Summary
- Rick Mathias, based in Canton, MI, US, is currently a Lead Director, Member Experience and Quality Management at CVS Health. Rick Mathias brings experience from previous roles at Heartland Home Services, The Heat and Warmth Fund (THAW) and Ford Credit. Rick Mathias holds a University of Phoenix. With a robust skill set that includes Management, Finance, Sales, Credit Analysis, Quality Assurance and more. Rick Mathias has 3 emails and 1 mobile phone numbers on RocketReach.
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