Rick Marro Email & Phone Number
Client Experience Manager @ Fortress Security Risk Management
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Rick Marro Location
- Rocky River, OH, US
Rick Marro Work
- Client Experience Manager @ (August 2024 - Present)
- Executive Escalation Manager @ (September 2018 - August 2024)
- Gatekeeper Orchestrator-Specialist Network Support-Project Management and Ordering | Continued @ (January 2018 - August 2024)
- BOE Project Team Lead @ (November 2017 - September 2018)
- Project Manager- IP Flex Move Team @ (October 2012 - November 2017)
- Technical Consultant @ (January 2008 - October 2012)
- Sales Support Manager @ (August 2005 - January 2008)
- Account Manager @ (February 2004 - January 2006)
- Sales Executive @ SBC (February 2004 - August 2005)
Rick Marro Education
- Bowling Green State University
Bachelor of Arts | Communications
1998-2003 - Rocky River
Rick Marro Skills
- Manage Services
- Business Strategy
- Major Accounts
- Setup & Integration
- Upselling
- Soft Skills
- Customer Experience Management
- Strategic Communications
- Presentations
- Organization Skills
- Troubleshooting
- Construction Management
- Facilitation
- Training and Development (HR)
- Relationship Building
- Support Management
- Multiple Project Coordination
- Collaborative Problem Solving
- Cross-functional Coordination
- Workload Prioritization
- Cross-functional Team Leadership
- Workflow Management
- Process Automation
- New Product Rollout
- Telco
- Customer Relations
- Employee Training
- Customer Service Management
- Negotiation
- Customer Retention
- Data Analysis
- Coaching
- People Management
- Team Management
- Accountability
- Customer Support
- Project Management
- Defining Requirements
- Teamwork
- Critical Thinking
- Project Coordination
- Customer Satisfaction
- Interpersonal Skills
- Customer-Premises Equipment (CPE)
- Unified Communications
- VoIP
- Wireless
- MPLS
- Telecommunications
- Managed Services
- Ethernet
- Telephony
- IP
- Account Management
- Customer Service
- LAN-WAN
- Management
- Voice over IP (VoIP)
- Strategic Planning
- Business Development
- Wireless Technologies
- Decision-Making
- Communication
- Business Analysis
- Writing
- Product Development
- Design Thinking
- Customer Experience
- Interpersonal Communication
- Productivity Improvement
- Influencing Without Authority
- Business Acumen
- Leadership
- Change Management
- Project Leadership
Rick Marro Summary
- Rick Marro, based in Rocky River, OH, US, is currently a Client Experience Manager at Fortress Security Risk Management. Rick Marro brings experience from previous roles at AT&T. Rick Marro holds a 1998 - 2003 Bachelor of Arts | Communications @ Bowling Green State University. With a robust skill set that includes Manage Services, Business Strategy, Major Accounts, Setup & Integration, Upselling and more. Rick Marro has 2 emails and 3 mobile phone numbers on RocketReach.
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