Rick Johnson Email & Phone Number

VP Enterprise Risk Management @ CFSB - Community Federal Savings Bank

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Rick Johnson Location

Los Angeles, CA, US

Rick Johnson Work

VP Enterprise Risk Management @ (June 2026 - Present)
SVP Product Risk Governance Leader @ (January 2024 - January 2026)
Director of Operational Finance @ (July 2019 - January 2024)
Operational Risk New Products and Services Risk Assessment Manager, VP @ (October 2018 - July 2019)
Operational Risk Review and Challenge Manager, VP @ (April 2016 - October 2018)
Operational Risk Manager, QA Testing @ (July 2015 - April 2016)
Operational Risk Consultant, VP @ Wells Fargo Home Mortgage (May 2013 - July 2015)
QA and QC Testing Manager @ (August 2012 - May 2013)
Quality Assurance Manager 2 @ (March 2009 - August 2012)
Quality Manager @ (December 2003 - March 2009)
Trouble Resolution Team Lead @ (December 2000 - January 2003)

Rick Johnson Education

University of Redlands
Bachelors of Science (Business Management)
2008-2012

Rick Johnson Skills

Process Improvement
Risk Management
Quality Assurance
Leadership
Banking
Software Documentation
Cross-functional Team Leadership
Mortgage Lending
CRM
Loan Servicing
Customer Satisfaction
Loss Mitigation
Loans
Credit
Training
Call Center
Operations Management
Microsoft Office
Troubleshooting
Collections Management
Customer Service
HAFA
HAMP
Skip Tracing
Call Monitoring
OCC
Quality Management
Team Building
Problem Solving
Compliance
Metrics
Mortgage
Customer Relations
Coaching
Auditing
Team Leadership
Outlook
Lotus Notes
Excel
Negotiation
Word
PowerPoint
Supervisory Skills
Team Management
Teamwork
Access
Documentation
Operational Risk Management
Operational Risk
Call Centers
Foreclosures
Lotus
Execution
Regulatory Compliance
Assessment
Customer Service Representatives
Debt
Maps
Quality Control
Development Programs
Fannie Mae
Performance Improvement
Fair Use
Code Coverage
Sound
Meetings
Internal Audit
Test Scripts
Continuous Improvement
Management
Performance Reviews
Reports
Mortgage Industry
Business Administration
Investor Presentations
Change Management
Continuous Process Improvement
Governance
Strategies
Calls
Interest Rates
Organizational Structure
Partnerships
Budgets
New Hire Training
Rewards Programs
Analysts
Federal Regulations
Quarter
QC
Policy
Summaries
Wells Fargo
Citigroup
BMC Remedy
SIMS
Ratios
Disciplinaries
Promise
Investors
Time Management
Calling
Sampling
Regulations
10 Key
Presentations
Performance Metrics
Supervision
Test Procedures
Short
Golang
Church Events
Salary
Operations
Business Services
Reviews
Project Teams
Microsoft Excel
Guidance
Liaison
Executive Management
Daily Operations
Protocol
Testing
Amc
Business Process
Work in A Fast Paced Environment
IPS
Pattern
Call Flow
Microsoft Word
Manage Multiple
Key Performance Indicators
Root Cause Analysis
System
Template
Retail
Monitors
Confidentiality
Policies and Procedures
Payroll
Sage Act
Work Ethic
Purchased
National Accounts
Follow Ups
Data Analysis
Project Management
Flat Patterning
Keys
Conflict
Forms
SAN
Business Units
Rate
Communication
Advocacy
Internal Controls
Lds
MSP
Escalation
Reporting
Sla
Branches
Statistics
Mortgage Marketing
Strategic Planning
Vetting
Linx
Schedules
Call Quality
Abandonment
Cross Functional Team Leadership
Databases
Public Speaking
Roll
Payment Services
RCSA

Rick Johnson Summary

Rick Johnson, based in Los Angeles, CA, US, is currently a VP Enterprise Risk Management at CFSB. Rick Johnson brings experience from previous roles at City National Bank, Optum and MUFG. Rick Johnson holds a 2008 - 2012 Bachelors of Science in Business Management @ University of Redlands. With a robust skill set that includes Process Improvement, Risk Management, Quality Assurance, Leadership, Banking and more. Rick Johnson has 2 emails and 4 mobile phone numbers on RocketReach.