Rick Johnson Email & Phone Number
SVP Product Risk Governance Leader @ City National Bank
5 free lookup(s).
Rick Johnson Location
- Los Angeles, CA, US
Rick Johnson Work
- 2024 - now SVP Product Risk Governance Leader @
- 2019 - 2024 Director of Operational Finance @
- 2018 - 2019 Operational Risk New Products and Services Risk Assessment Manager, VP @
- 2016 - 2018 Operational Risk Review and Challenge Manager, VP @
- 2015 - 2016 Operational Risk Manager, QA Testing @
- 2013 - 2015 Operational Risk Consultant, VP @ Wells Fargo Home Mortgage
- 2012 - 2013 QA and QC Testing Manager @
- 2009 - 2012 Quality Assurance Manager 2 @
- 2003 - 2009 Quality Manager @
- 2000 - 2003 Trouble Resolution Team Lead @
Rick Johnson Education
- University of Redlands
Bachelors of Science (Business Management)
2008 - 2012
Rick Johnson Skills
- Process Improvement
- Risk Management
- Quality Assurance
- Leadership
- Banking
- Software Documentation
- Cross-functional Team Leadership
- Mortgage Lending
- CRM
- Loan Servicing
- Customer Satisfaction
- Loss Mitigation
- Loans
- Credit
- Training
- Call Center
- Operations Management
- Microsoft Office
- Troubleshooting
- Collections Management
- Customer Service
- HAFA
- HAMP
- Skip Tracing
- Call Monitoring
- OCC
- Quality Management
- Team Building
- Problem Solving
- Compliance
- Metrics
- Mortgage
- Customer Relations
- Coaching
- Auditing
- Team Leadership
- Outlook
- Lotus Notes
- Excel
- Negotiation
- Word
- PowerPoint
- Supervisory Skills
- Team Management
- Teamwork
- Access
- Documentation
- Operational Risk Management
- Operational Risk
- Call Centers
- Foreclosures
- Lotus
- Execution
- Regulatory Compliance
- Assessment
- Customer Service Representatives
- Debt
- Maps
- Quality Control
- Development Programs
- Fannie Mae
- Performance Improvement
- Fair Use
- Code Coverage
- Sound
- Meetings
- Internal Audit
- Test Scripts
- Continuous Improvement
- Management
- Performance Reviews
- Reports
- Mortgage Industry
- Business Administration
- Investor Presentations
- Change Management
- Continuous Process Improvement
- Governance
- Strategies
- Calls
- Interest Rates
- Organizational Structure
- Partnerships
- Budgets
- New Hire Training
- Rewards Programs
- Analysts
- Federal Regulations
- Quarter
- QC
- Policy
- Summaries
- Wells Fargo
- Citigroup
- BMC Remedy
- SIMS
- Ratios
- Disciplinaries
- Promise
- Investors
- Time Management
- Calling
- Sampling
- Regulations
- 10 Key
- Presentations
- Performance Metrics
- Supervision
- Test Procedures
- Short
- Golang
- Church Events
- Salary
- Operations
- Business Services
- Reviews
- Project Teams
- Microsoft Excel
- Guidance
- Liaison
- Executive Management
- Daily Operations
- Protocol
- Testing
- Amc
- Business Process
- Work in A Fast Paced Environment
- IPS
- Pattern
- Call Flow
- Microsoft Word
- Manage Multiple
- Key Performance Indicators
- Root Cause Analysis
- System
- Template
- Retail
- Monitors
- Confidentiality
- Policies and Procedures
- Payroll
- Sage Act
- Work Ethic
- Purchased
- National Accounts
- Follow Ups
- Data Analysis
- Project Management
- Flat Patterning
- Keys
- Conflict
- Forms
- SAN
- Business Units
- Rate
- Communication
- Advocacy
- Internal Controls
- Lds
- MSP
- Escalation
- Reporting
- Sla
- Branches
- Statistics
- Mortgage Marketing
- Strategic Planning
- Vetting
- Linx
- Schedules
- Call Quality
- Abandonment
- Cross Functional Team Leadership
- Databases
- Public Speaking
- Roll
- Payment Services
- RCSA
Rick Johnson Summary
- Rick Johnson, based in Los Angeles, CA, US, is currently a SVP Product Risk Governance Leader at City National Bank. Rick Johnson brings experience from previous roles at Optum, MUFG and U.S. Bank. Rick Johnson holds a 2008 - 2012 Bachelors of Science in Business Management @ University of Redlands. With a robust skill set that includes Process Improvement, Risk Management, Quality Assurance, Leadership, Banking and more. Rick Johnson has 2 emails and 2 mobile phone numbers on RocketReach.
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