2008 -2010 ECM Client Services - Associate System Analyst @
1999 -2002 Network Specialist @
Rick Gusman Education
Northcentral Technical College
Associate of Applied Science Degree (Computer Information Systems / Technical Certificate in Microcomputers)
1996-1998
Rick Gusman Skills
OnBase
Troubleshooting
Customer Service
Customer Satisfaction
Customer Support
Customer Experience
Software Documentation
Technical Support
Databases
SQL
Microsoft SQL Server
Business Analysis
Process Improvement
Visio
SharePoint
Disaster Recovery
Vendor Management
SDLC
Business Intelligence
Project Management
Requirements Analysis
Product Management
Windows Server
VMware
CRM
Enterprise Software
SaaS
Integration
Systems Analysis
Account Management
Windows
Leadership
Product Development
Networking
Microsoft Word
Sales
Rick Gusman Summary
Rick Gusman, based in Hatley, WI, US, is currently a ECM Client Services - Lead Escalation Specialist at Deluxe. Rick Gusman brings experience from previous roles at Wausau Financial Systems, WAUSAU Financial Systems, Deluxe and Wipfli LLP. Rick Gusman holds a 1996 - 1998 Associate of Applied Science Degree in Computer Information Systems / Technical Certificate in Microcomputers @ Northcentral Technical College. With a robust skill set that includes OnBase, Troubleshooting, Customer Service, Customer Satisfaction, Customer Support and more. Rick Gusman has 2 emails and 2 mobile phone numbers on RocketReach.
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