Rick Black Email & Phone Number
Director Global Customer Support @ Higher Logic
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Rick Black Location
- Richmond, VA, US
Rick Black Work
- Director Global Customer Support @ (August 2020 - Present)
- Sr. Director Customer Support @ Snagajob (April 2018 - March 2020)
- Director Customer Support @ Snagajob (January 2015 - April 2018)
- Sr. Director Consumer Services @ (February 2011 - January 2015)
- Director Consumer Success @ (October 2009 - February 2011)
- Senior Manager Product Support @ (March 2009 - September 2009)
- Sr Manager Information Systems @ (September 2007 - February 2009)
- Manager Business Applications @ (May 2004 - September 2007)
- Oracle Specialist @ (June 2003 - May 2004)
- Assistant Men's and Women's Collegiate Swim Coach @ (November 2002 - June 2003)
Rick Black Education
- Washington and Lee University
Bachelor of Science - BS (Biology, General)
1998-2002
Rick Black Skills
- Software Project Management
- Customer Relationship Management (CRM)
- Software Development
- Team Leadership
- Vendor Management
- Process Improvement
- Business Intelligence
- Software Development Life Cycle (SDLC)
- Requirements Analysis
- Agile Methodologies
- CRM
- SaaS
- SDLC
- SQL
- Salesforce.com
- Business Analysis
- Customer Service
- Business Process Improvement
- Enterprise Software
- Oracle
- Business Process
- Coaching
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Management
- Customer Retention
- Customer Satisfaction
- Customer Service Operations
- Customer Support
- Leadership Development
- Management
- Organizational Leadership
- Partner Relationship Management
- Professional Services
- Technical Support
- Third Party Vendor Management
Rick Black Summary
- Rick Black, based in Richmond, VA, US, is currently a Director Global Customer Support at Higher Logic. Rick Black brings experience from previous roles at Snagajob and Rosetta Stone. Rick Black holds a 1998 - 2002 Bachelor of Science - BS in Biology, General @ Washington and Lee University. With a robust skill set that includes Software Project Management, Customer Relationship Management (CRM), Software Development, Team Leadership, Vendor Management and more. Rick Black has 2 emails and 1 mobile phone numbers on RocketReach.
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