Rick Ali Email & Phone Number

Senior System Support Analyst @ MadRag

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Rick Ali Location

Jersey City, NJ, US

Rick Ali Work

Senior System Support Analyst @ (September 2025 - Present)
System Support Specialist @ (October 2017 - June 2024)
IT Site Manager @ (August 2015 - May 2017)
Information Technology - Trading Executive Support and Workflow Coordinator @ (January 2010 - January 2015)

Rick Ali Education

Rutgers University–Newark
Bachelor of Science in Networking and Telecommunications (Information Technology)
2005-2009
Anthem Institute-Jersey City
IT Networking & Security (IT)
New Jersey Institute of Technology
Computer and Information Systems Security/Information Assurance

Rick Ali Skills

2nd Line IT Support
Account Administration
Active Directory
Android Support
Azure Functions
Bloomberg Terminal
C Level Exeutive IT Support
Cisco Telepresence
Cisco VPN
Communication
Computer Hardware
Computer Information Systems
Continuous Improvement
Core Competences
Cross-functional Coordination
Customer Service
Cybersecurity
DMS-100
Desktop Application Support
Desktop Deployment
Documentation
Electronic Trading
Endpoint Security
Enterprise Messaging Administrator
Fundamentals
Hardware Deployments
Help Desk Support
IT Infrastructure Design
IT Infrastructure Management
IT Infrastructure Operations
IT Integration
IT Leadership
IT Management
IT Operations
IT Security Best Practices
IT Service Delivery
ITIL Service Operations
Incident Management
Information Systems
Information Technology
Information Technology Infrastructure
Information and Communications Technology (ICT)
Infrastructure Services
Infrastructure Technologies
Infrastructure as a Service (IaaS)
Installation Coordination
Management
Microsoft Entra ID
Microsoft Intune
Microsoft Office
Microsoft Office 365 Support
Microsoft Word
Network Monitoring Tools
Network Science
Network Security
Network Switches
Networking
Office 365 Administration
Operating Systems
Operational Efficiency
Operational Enhancements
Response Modeling
Root Cause Analysis
Security Monitoring
Service Delivery
Service Delivery Management
Service Desk
Site Reliability Engineering
Software & Hardware Training
Software Deployment
Software Maintenance
Software Requirements
Staff Coordination
System Administration
System Deployment
Technical Assistance
Technical Support
Ticketing Systems
Trade Support
Troubleshooting
Windows 8
Windows Desktop Administration
Windows Server
iOS

Rick Ali Summary

Rick Ali, based in Jersey City, NJ, US, is currently a Senior System Support Analyst at MadRag. Rick Ali brings experience from previous roles at GCT Global Container Terminals Inc., GENPACT and Dell. Rick Ali holds a 2005 - 2009 Bachelor of Science in Networking and Telecommunications in Information Technology @ Rutgers University–Newark. With a robust skill set that includes 2nd Line IT Support, Account Administration, Active Directory, Android Support, Azure Functions and more. Rick Ali has 4 emails and 6 mobile phone numbers on RocketReach.