Richpanel Information

Richpanel is a customer support platform built for ecommerce. We power customer support for 2,000+ teams, including many 9-figure brands, and we’re backed by Sequoia. We’re extremely lean by design, with high revenue per employee. That lets us pay people well, keep teams small, and ensure every role has real ownership, impact, and growth potential. We turned profitable in year one, chose to wind down our Series A, and distributed equity to the people who earned it. We believe ownership should reflect contribution. This is not an easy place to work. The bar is high and the pace is demanding. We look for hard-working, committed people with a strong growth mindset who want to build something meaningful. If you’re considering joining, we encourage you to speak with existing team members to understand expectations and day-to-day reality.