Richard Wilbur's Location
Janesville, WI, US
Richard Wilbur's Work
- Senior IT Field Services Manager @ MKS Instruments
- Global End User Support Manager - Multiple Accounts @ HCL America, Inc.
- Senior Operations Manager - End User Support for Rockwell Automation Inc. @ HCL America, Inc.
Richard Wilbur's Education
- Blackhawk Technical College
Associate of Science (A.S.) (Network and System Administration/Administrator)
1999 - 2002 - Blackhawk Technical College
Associate of Science (A.S.) (Computer Technology/Computer Systems Technology)
1998 - 1999 - University of Wisconsin-Rock County
Various Course Work (Computer Programming)
1997 - 1998
Richard Wilbur's Skills
- Process Improvement
- IT Management
- Management
- Customer Service
- Vendor Management
- IT Service Delivery
- Escalations Management
- Service Level Agreements
- ITIL Process
- ITIL Service Strategy
Richard Wilbur's Summary
Richard Wilbur, based in Janesville, WI, US, is currently a Senior IT Field Services Manager at MKS Instruments, bringing experience from previous roles at HCL Technologies and Wipro. Richard Wilbur holds a 1999 - 2002 Associate of Science (A.S.) in Network and System Administration/Administrator @ Blackhawk Technical College. With a robust skill set that includes Process Improvement, IT Management, Management, Customer Service, Vendor Management and more, Richard Wilbur contributes valuable insights to the industry. Richard Wilbur has 2 emails on RocketReach.
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