ITIL Implementation Manager @ (April 2012 - July 2012)
ITIL Transition Manager @ (October 2007 - April 2012)
ICT Operations Manager @ Newport and Gwent Enterprise (April 2005 - January 2011)
Director @ Kudos Visions Ltd (July 2003 - January 2007)
Helpdesk Manager @ (August 2000 - April 2005)
Helpdesk Supervisor @ Frontier Internet (January 2000 - December 2005)
Senior @ NTL (January 1998 - December 2002)
Richard Whiteman Education
University of Glamorgan
HND (Business Information Technology)
1995-1997
Richard Whiteman Skills
ITIL
Program Management
Service Management
Service Delivery
Outsourcing
Transitions
IT Service Management
PRINCE2
IT Outsourcing
Team Leadership
Transition Management
Sla
Project Delivery
Incident Management
Service Improvement
IT Strategy
Service Desk
IT Operations
Offshoring
Change Management
ITIL Certified
Resource Management
Project Portfolio Management
Problem Management
Process Management
Stakeholder Management
Disaster Recovery
IT Management
Governance
Management
Business Analysis
Project Management
Consulting
Team Management
Integration
CRM
Information Technology
Strategy
Business Process
Solution Architecture
Service-Level Agreements (SLA)
Digital Transformation
IT Transformation
Process Improvement
Service Delivery Management
ITIL Process Implementation
ITIL Service Strategy
Business Intelligence (BI)
Programme Delivery
IT Project & Program Management
Service Level Agreements Sla
Service Level Agreements
Richard Whiteman Summary
Richard Whiteman, based in Cardiff, GB, is currently a Head of Business Systems at Future. Richard Whiteman brings experience from previous roles at GoCompare and Logica UK. Richard Whiteman holds a 1995 - 1997 HND in Business Information Technology @ University of Glamorgan. With a robust skill set that includes ITIL, Program Management, Service Management, Service Delivery, Outsourcing and more. Richard Whiteman has 3 emails and 1 mobile phone numbers on RocketReach.
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