Richard Sheldon Email & Phone Number
MIGRATIONS PROJECT MANAGER @ Mphasis
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Richard Sheldon Location
- Alvarado, TX, US
Richard Sheldon Work
- MIGRATIONS PROJECT MANAGER @ (November 2023 - Present)
- CONTRACTED PROJECT MANAGER - Customer Support Operations @ (January 2022 - January 2022)
- OPERATIONS MANAGER @ (January 2019 - January 2021)
- SR. OPERATIONS PROGRAM MANAGER @ (January 2018 - January 2019)
- OPERATIONS EXCELLENCE MANAGER @ (January 2012 - January 2017)
- DIRECTOR OF CUSTOMER OPERATIONS @ (January 2010 - January 2012)
- CONTACT CENTER OPERATIONS MANAGER @ (January 1998 - January 2009)
- Information Technology Manager @ Texas Drug Company (January 1996 - January 1998)
- CSR @ APAC Customer Services (January 1995 - January 1996)
- Area and Store Manager @ (January 1990 - January 1995)
- Assistant Manager and Crew Chief @ (January 1987 - January 1990)
Richard Sheldon Education
- ProXalt
PMP/CAPM Fast Track Training Camp
2017-2017 - New Horizons CLC 2015-2016
- Westwood College - Denver North
Bachelor of Arts (Business Marketing & Management)
- Tarrant County College
Associate's degree (Computer Science)
- Alvarado High School
High School Diploma (General Studies)
Richard Sheldon Skills
- Account Management
- Analysis
- Analytics
- BPO
- Budgeting
- Budgets
- Business Process Improvement
- COPC
- CRM
- Call Center
- Call Center Development
- Call Centers
- Client Relations
- Coaching
- Contact Center Management
- Contact Centers
- Contact Management
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Database Administration
- Employee Relations
- Employee Training
- Inbound Marketing
- Large-scale Data Analysis
- Leadership
- Lean Six Sigma
- Microsoft Certified Professional
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Negotiation
- Networking
- Operations Management
- Performance Management
- PowerPoint
- Problem Solving
- Process Improvement
- Process Management
- Program Management
- Project Management
- Recruiting
- Six Sigma
- Team Building
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Time Management
- Training
- Vendor Management
- Workforce Management
Richard Sheldon Summary
- Richard Sheldon, based in Alvarado, TX, US, is currently a MIGRATIONS PROJECT MANAGER at Mphasis. Richard Sheldon brings experience from previous roles at Custom Cones USA, Spacelabs Healthcare, Blueprint and Clementine Live Answering Service. Richard Sheldon holds a 2017 - 2017 PMP/CAPM Fast Track Training Camp @ ProXalt. With a robust skill set that includes Account Management, Analysis, Analytics, BPO, Budgeting and more. Richard Sheldon has 4 emails and 4 mobile phone numbers on RocketReach.
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