Richard Shaw Location
- Houston, TX, US
Richard Shaw Work
- 2025 - now SVP | Chief Product and Services Officer @
- 2024 - 2025 VP and Chief Technology Officer - PMC @
- 2021 - 2024 Vice President, Customer Experience @
- 2018 - 2021 Sr Director, Customer Experience and CX Operations (Head of Support) @
- 2018 - 2018 Sr Director, Customer Experience Transformation | Operational Excellence @
- 2017 - 2018 General Manager - Connected Assets | IIoT | Digital Transformation @
- 2014 - 2017 Global Director, Technical Support | Customer Experience Transformation @
- 2014 - 2014 Field Technology Leader (Lifecycle Services and Solutions) @
- 2011 - 2014 Program Manager and Site Leader (QSGTL) @
- 2010 - 2011 System Custodian and Site Supervisor @
- 2008 - 2010 Snr Project Manager (Mega Projects) @
- 2006 - 2008 Project Manager (UK Service Projects) @
- 2005 - 2006 Principle Project Engineer and Supervisor @
- 2003 - 2005 Project Engineer @
- 1999 - 2003 Apprentice @
Richard Shaw Education
- The London School of Economics and Political Science (LSE)
Executive Global Masters (MSc) in Management
2022 - 2024 - Birmingham City University
1st Class Bachelor of Science BSc(Hons) (Electronics and Computing)
2000 - 2005
Richard Shaw Skills
- DCS
- Digital Strategy
- Automation
- Account Management
- Contract Management
- Process Automation
- Product Development
- Customer Satisfaction
- Customer Experience Transformation
- Operations Management
- Business Process Improvement
- Product Management
- Change Management
- Project Management
- Customer Relationship Management (CRM)
- Customer Experience Management
- Software Project Management
- Integration
- Commercial Management
- Technical Support
- SCADA
- Modbus
- HMIs
- Instrumentation
- PLC
- Foundation Fieldbus
- Honeywell DCS
- Experion PKS
- Experion
- Contract Negotiation
- Oil & Gas Industry
- Technical Project Leadership
- Networking
- Service Lifecycle Management
- Software Lifecycle Management
- IT Project Implementation
- HART
- Virtualization
- Windows Domain
- People Skills
- EAC
- Sales Engineering
- Project Staffing
- SAP
- Service Management
- Lifecycle Services
- Dispute Resolution
- Cost Planning
- Scaled Agile Framework
- Digital Transformation
- Oil and Gas Industry
- Iiot
- Customer Relationship Management Crm
- Kcs
- Customer Experience Design
- Experience Design
- Net Promoter Score
- Customer Experience Analysis
- Knowledge Management
- Customer Relationship Management
Richard Shaw Summary
- Richard Shaw, based in Houston, TX, US, is currently a SVP | Chief Product and Services Officer at WASH. Richard Shaw brings experience from previous roles at Honeywell and Resideo. Richard Shaw holds a 2022 - 2024 Executive Global Masters (MSc) in Management @ The London School of Economics and Political Science (LSE). With a robust skill set that includes DCS, Digital Strategy, Automation, Account Management, Contract Management and more. Richard Shaw has 3 emails and 1 mobile phone numbers on RocketReach.
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