Richard Sharp Email
Head of Experience @ Snicket Labs
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Richard Sharp Location
- Sheffield, GB
Richard Sharp Work
- 2026 -now Head of Experience @
- 2025 -now Founder and Coach @
- 2025 -2026 Head of Customer Support @
- 2025 -2025 Head of Customer Support, EMEIA @
- 2022 -2024 Director of Customer Success, International @
- 2020 -2022 Head Of Customer Experience @
- 2017 -2020 Head of Cloud and Support Services @
- 2015 -2017 UK Support Lead @
- 2012 -2015 Support Lead @
- 2009 -2012 Support Desk Team Leader @
- 2007 -2009 Application Support Supervisor @
- 2003 -2007 Application Support Consultant @
Richard Sharp Education
- The CX Academy
Professional Certificate in Customer Experience (Customer Experience)
2024-2024 - The Sheffield College
(Understanding Autism)
2023-2023 - ICS Learn
(ILM Level 5 Certificate in Leadership & Management)
2020-2020 - Leeds Beckett University
(ILM Level 5 Certificate in Coaching & Mentoring)
2018-2019 - Pragmatic Marketing
Pragmatic Marketing Foundations
2015-2015
Richard Sharp Skills
- Team Leadership
- Change Management
- SQL
- Management
- Customer Satisfaction
- Incident Management
- Microsoft SQL Server
- Service Delivery
- ITIL v3 Foundations Certified
- Problem Solving
- Problem Management
- Product Analysis
- Application Support
- People Development
- Software Documentation
- User Documentation
- Customer Service
- Customer Oriented
- Customer Support
- PL/SQL
- Basics of Unix
- Team Building
- Help Desk Support
- ITIL Certified
- IT Service Management
- Sla
- Presentations
- Software Installation
- Expectations Management
- Exceeding Expectations
- Mentoring
- Coaching
- Service Delivery Management
- Performance Management
- Appraisals
- Talent Acquisition
- Release Management
- HTML
- Pragmatic Marketing Certification
- Communication
- Leadership
- Business Strategy
- Human Resources
- Organizational Leadership
- Talent Management
- Teamwork
- Time Management
- Life Skills
- Team Management
- Training
- Information Technology
- Technology
- Requirements Analysis
- Shared Services
- Business Analysis
- Scrum
- Software Development
- Services
- Stakeholder Management
- Customer Success
- Service Desk Management
- Operations Management
- Big Data
- Internal and External Communications
- Performance Improvement
- Coaching and Mentoring
- Customer Insight
- Complaint Management
- Customer Contact
- Policies and Procedures
- Customer Journeys
- Customer Engagement
Richard Sharp Summary
- Richard Sharp, based in Sheffield, GB, is currently a Head of Experience at Snicket Labs. Richard Sharp brings experience from previous roles at Sharp Focus, Snicket Labs, Cision and Riskonnect, Inc.. Richard Sharp holds a 2024 - 2024 Professional Certificate in Customer Experience in Customer Experience @ The CX Academy. With a robust skill set that includes Team Leadership, Change Management, SQL, Management, Customer Satisfaction and more. Richard Sharp has 1 emails on RocketReach.
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