Richard Sharp Email

Head of Experience @ Snicket Labs

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Richard Sharp Location

Sheffield, GB

Richard Sharp Work

Head of Experience @ (February 2026 - Present)
Head of Customer Support @ (August 2025 - February 2026)
Founder and Coach @ (June 2025 - Present)
Head of Customer Support, EMEIA @ (January 2025 - July 2025)
Director of Customer Success, International @ (November 2022 - February 2024)
Head Of Customer Experience @ (January 2020 - November 2022)
Head of Cloud and Support Services @ (August 2017 - January 2020)
UK Support Lead @ (August 2015 - August 2017)
Support Lead @ (March 2012 - August 2015)
Support Desk Team Leader @ (March 2009 - March 2012)
Application Support Supervisor @ (January 2007 - March 2009)
Application Support Consultant @ (September 2003 - January 2007)

Richard Sharp Education

The CX Academy
Professional Certificate in Customer Experience (Customer Experience)
2024-2024
The Sheffield College
Understanding Autism
2023-2023
ICS Learn
ILM Level 5 Certificate in Leadership & Management
2020-2020
Leeds Beckett University
ILM Level 5 Certificate in Coaching & Mentoring
2018-2019
Pragmatic Marketing
Pragmatic Marketing Foundations
2015-2015

Richard Sharp Skills

Application Support
Business-to-Business (B2B)
Change Management
Coaching
Coaching & Mentoring
Communication
Complaint Management
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Journeys
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Edtech
Employee Engagement
Executive Coaching
Expectations Management
ITIL Certified
ITIL v3 Foundations Certified
Incident Management
Internal & External Communications
Leadership
Leadership Development
Management
Mentoring
Microsoft SQL Server
Organizational Leadership
PL/SQL
People Development
People Management
Performance Improvement
Performance Management
Policies & Procedures
Pragmatic Marketing Certification
Presentations
Problem Management
Problem Solving
Product Analysis
SQL
Service Delivery
Service Delivery Management
Service Desk Management
Software as a Service (SaaS)
Stakeholder Management
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Time Management
User Documentation
Customer Satisfaction
Software Documentation
Customer Oriented
Basics of Unix
Help Desk Support
IT Service Management
Sla
Software Installation
Exceeding Expectations
Appraisals
Talent Acquisition
Release Management
HTML
Business Strategy
Human Resources
Life Skills
Training
Information Technology
Technology
Requirements Analysis
Shared Services
Business Analysis
Scrum
Software Development
Services
Operations Management
Big Data
Internal and External Communications
Coaching and Mentoring
Customer Insight
Customer Contact
Policies and Procedures
Customer Engagement

Richard Sharp Summary

Richard Sharp, based in Sheffield, GB, is currently a Head of Experience at Snicket Labs. Richard Sharp brings experience from previous roles at Snicket Labs, Sharp Focus, Cision and Riskonnect, Inc.. Richard Sharp holds a 2024 - 2024 Professional Certificate in Customer Experience in Customer Experience @ The CX Academy. With a robust skill set that includes Application Support, Business-to-Business (B2B), Change Management, Coaching, Coaching & Mentoring and more. Richard Sharp has 1 emails on RocketReach.