Richard Parke Email & Phone Number
Chief Customer Officer @ Planful
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Richard Parke Location
- Provo, UT, US
Richard Parke Work
- 2025 -now Chief Customer Officer @
- 2021 -2025 SVP, Global Customer Support @
- 2018 -2021 Sr. Vice President Global Operations @
- 2015 -2018 Vice President, Supplier Sales, Service, and Support @
- now Director, Customer Management- Financial Services @ Convergys
- now Director Program Management @ Convergys
- 2014 -2015 Executive, Client Partnerships and Service Delivery @ Convergys
- 2010 -2014 Director, Customer Management- Financial Services @ Convergys
- now Director, Business Delivery and Contact Center Operations @ Convergys
- 2007 -2010 Director Program Management @ Convergys
- now Director, Operations and Business Management @ Convergys
- 2005 -2007 Director, Business Delivery and Contact Center Operations @ Convergys
- now Director of Center Operations @ Convergys
- 2003 -2005 Director, Operations and Business Management @ Convergys
- now Senior Manager of Site Operations @ Convergys
- now Call Center Operations Manager @ Matrix Marketing
- 2000 -2003 Director of Center Operations @ Convergys
- now Call Center Supervisor @ Matrix Marketing
- 1999 -2000 Senior Manager of Site Operations @ Convergys
- 1997 -1998 Call Center Operations Manager @ Matrix Marketing
- now Executive, Client Partnerships and Service Delivery @ Convergys
- 1993 -1997 Call Center Supervisor @ Matrix Marketing
Richard Parke Education
- Regis University
Master of Business Administration (MBA) (Business Administration and Management, General)
2005-2008 - Regis University
Master of Business Administration (MBA) (Business Administration and Management, General)
2005-2008 - University of Phoenix
Bachelor of Business Administration (BBA)
2001-2004 - Weber State University
Biological and Physical Sciences
1991-1996
Richard Parke Skills
- Customer Experience
- Customer Satisfaction
- Leadership
- P&L Management
- Operations Management
- Leadership Development
- Call Centers
- Contract Negotiation
- Account Management
- Program Management
- Performance Management
- Communication Skills
- Call Center Administration
- Call Center Development
- Strategic Leadership
- Business Strategy
- Full P&L Responsibility
- Matrix Management
- Contract Management
- Quality Management
- Motivational Speaking
- Strategic Planning
- Strategic Partnerships
- Profit Maximization
- Revenue & Profit Growth
- Generating Revenue
- Customer Engagement
- Solution Development
- Training & Development
- Organizational Development
- Organizational Leadership
- Organizational Effectiveness
- Public Speaking
- Conference Speaking
- Presentation Skills
- Presentation Development
- Coaching
- Cross-functional Team Leadership
- Staff Development
- Staff Retention
- Data Analysis
- Performance Metrics
- Business Process Improvement
- Performance Improvement
- Strategy
- Process Improvement
- Management
- BPO
- Outsourcing
- Vendor Management
- Business Analysis
- Cross Functional Team Leadership
- Organizational
- Microsoft Word
- Cross Functional Team
- Microsoft Office
- Microsoft Excel
- Call Center
- Training and Development
- Business Process
- Revenue and Profit Growth
Richard Parke Summary
- Richard Parke, based in Provo, UT, US, is currently a Chief Customer Officer at Planful. Richard Parke brings experience from previous roles at Avetta and Convergys. Richard Parke holds a 2005 - 2008 Master of Business Administration (MBA) in Business Administration and Management, General @ Regis University. With a robust skill set that includes Customer Experience, Customer Satisfaction, Leadership, P&L Management, Operations Management and more. Richard Parke has 2 emails and 2 mobile phone numbers on RocketReach.
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